Service Options Regional Consultant Americas North & LATAM

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Service Options Regional Consultant will serve as the face of Service Options for industry teams worldwide and act as the critical connection point between the Dynamic Service Options (DSO) program and Americas North / LATAM dealers for VOD collection. This individual will support Lean Innovation NPI programs dealer readiness and deployment of service option capabilities that enable efficient accurate and competitive quoting.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 50% travel (international and domestic-North & South America)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

Lean Innovation: Conduct dealer interviews and experiments to inform future repair and service experiences as part of the Lean Innovation team.
Dealer Requirements: Gather and validate dealer business requirements for Rebuild Maintenance and Repair NPIs in partnership with workstream leads.
UAT Execution: Perform User Acceptance Testing and coordinate dealer participation feedback and issue resolution.
Deployment Training & Application Expertise: Support NPI digital application rollout to dealers through PSOR/ASC engagement and training.

Respond to dealer requests related to current and future application functionality access and integrations as first line support to industry and district reps and their dealers.
Dealer Business Process Consulting: Partner with dealers reps and market professionals to identify operational challenges related to service options and define bestpractice processes across sales operations and IT. Provide consulting and recommendations to improve workflow efficiency including onsite visits as needed to assess dealer practices and offer tailored solutions as needed.
Projects: Lead small projects as needed related to service options and delivery of new solutions.

What You Will Have (Basic Requirements):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Preferred Qualifications/ Top Candidates will also have:

Strong understanding of dealer operations service workflows and repair quoting processes.
Experience collaborating with crossfunctional teams
Comfortable representing product capabilities directly with dealers and industry teams.
Bilingual Spanish/English for LATAM engagement.
Skilled in supporting deployments and facilitating change across diverse audiences.
Excellent communication relationshipbuilding and problemsolving abilities.

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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