Outreach Administrative Specialist

About Us & Why Were Hiring

We empower children youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC) established in 1962 is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

If our mission resonates keep reading.

• As part of our team you will join us in providing a continuum of prevention early intervention and intensive treatment services to children and families.
• We offer services in our offices at schools and in homes.
• Together we seek to create stronger more resilient communities
• Your role will center around changing lives extending our reach deepening our impact and building meaningful outcomes for those seeking help.
  
  

The Position:

Child and Family Guidance Center (CFGC) is seeking a full-time bilingual Outreach Administrative Specialist to join our Enhanced Care Management (ECM) team.
Witnessing families strengthen heal and improve their lives is one of the most rewarding aspects of this position.

Join our dedicated close-knit team of care managers and make a lasting difference in the lives of children and families. Were looking for a supportive creative and resourceful Outreach Administrative Specialist who will play a key role in connecting families to vital community resources.

In this role youll be responsible for initial client engagement verifying eligibility and insurance managing documentation and supporting outreach billing and reporting functions. The ideal candidate is personable proactive and passionate about helping underserved communities thrive.

What Youll Do

• Serve as the first point of contact for potential clientsresponding to inquiries explaining services and assessing eligibility.
• Verify client insurance coverage and eligibility prior to care management assignment.
• Accurately collect and enter client data and documentation into designated systems (EHR/MCP).
• Track and report on outreach engagement and onboarding activities per ECM standards.
• Coordinate with billing and finance teams to monitor claims reimbursements and denials.
• Communicate with managed care plans and providers on referrals and case status updates.
• Maintain timely compliant documentation and reporting in all systems.
• Participate in regular team meetings trainings and external partner sessions.
• Support program evaluation and quality improvement initiatives.
• Ensure all processes align with ECM policies procedures and performance goals.
• Hours: Full-time on-site (40 hours) Monday Friday 9:00am 5:30pm
• Starting Salary: $19.00 - $21.00

Qualifications

• Strong interpersonal skills with the ability to build trust and rapport across clients providers and teams.
• Experience in a related role (e.g. Community Health Worker Medical Assistant Peer Support Specialist); ECM experience a plus.
• Highly organized able to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills with strong attention to detail and accuracy.
• Comfortable working independently inand collaboratively within a team.
• Demonstrated cultural competence and experience serving diverse populations.
• Proficient in digital tools and quick to learn new systems in a fast-paced setting.
• BA/BS degree preferred with minimum 2 years of experience in similar job functions. Highschool diploma or equivalent required.

Were building a diverse inclusive team

• Youre welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity Diversity and Inclusion and strives to create a diverse welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities with a focus on clinical services
• Supportive friendly work environment that prioritizes YOU
• Work-life balance flexible time off policies
• Committees and workgroups that always strive to make CFGCs workplace culture the best it can be.
• Premier Benefits including medical dental vision life insurance identity theft protection Tickets at Work discount services and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
• And much more! Check out our full benefits summary job posting includes a summary of duties responsibilities and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.
  

  Required Experience:

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