HC Principal- Consumer Digital Business Consulting

Principal Healthcare Consumer Digital Strategy

Infosys Consultingis seeking an experiencedPrincipal Consultantto lead engagements and teams focused on consumer digital strategy for health plans. This role blends digital strategy human-centered design and deep payer operational knowledge to help clients improve adoption reduce friction and deliver member and provider experiences that drive measurable business value.

ThePrincipalplays a hands-on leadership role managing delivery teams shaping experience-led digital solutions and serving as a strategic advisor to senior client stakeholders. This is not a technology sales role-it is aconsumer experience and digital strategy leadership rolegrounded in end-to-end health plan operations and outcomes.

About the Role

ThePrincipalis adelivery leader team mentor and strategic problem solverwho ensures projects are structured run effectively anddelivermeaningful value to our clients. You will oversee project teams guide human-centered design work lead client-facing conversations and translate operational challenges into actionable digital strategies and experience improvements.

You will be expected to bring strong fluency in human-centered design including UX IA IX content strategy user research usability testing and competitive analysis-all applied in a payer context. You will help clients understand not justwhatexperiences to build butwhyhow andwhat organizational or operational changesarerequiredto achieve their goals.

Key Responsibilities

1. Engagement Leadership & Delivery Management

• Lead end-to-end delivery for consumer digital strategy engagements ensuring scope quality and timelines are met.

• Manage day-to-day client interactions executive updates and stakeholder alignment.

• Structure problem statements synthesize insights and translate findings into clearly defined strategies experience blueprints and roadmaps.

• Oversee development of journey maps service blueprints and future-state experience designs.

2. Human-Centered Design Leadership

• GuideUX IA IX content strategy and research teams to ensure work aligns with business value and operational realities.

• Lead or oversee:

• User research

• Heuristic reviews

• Usability testing

• Persona development

• Competitive landscape and market benchmarking

• Ensure insights translate into digital experiences that improve adoption containment NPS and member trust.

• Advocate for accessible intuitive compliant designs across web mobile identity and omnichannel experiences.

3. Health Plan Operations & Experience Strategy

• Apply deep knowledge of the payer value chain:claimsutilizationmanagement prior authorization contact center enrollment & billing provider operations appeals & grievances product/benefits and care management-to digital experience strategy.

• Identifyoperational blockers that inhibit digital experience success and recommend pragmatic solutions.

• Align digital experiences with regulatory compliance and business rules across lines of business (Commercial MA Medicaid Marketplace).

• Translate business challenges into coherent digital strategies and implementation pathways.

4. Client Advisory & Value Definition

• Present digital insights research findings experience opportunities and strategy recommendations to VP client leaders.

• Support business case development KPI definition value realization models and digital performance measurement.

• Guide clients on AI and enabling technologies at the strategy level-focusing onwhyandwherethey matter for consumer experience.

5. Team Leadership Coaching & Practice Development

• Lead and mentor consultants senior consultants and analysts on project teams.

• Provide ongoing coaching in consulting skills client leadership experience strategy and design methods.

• Contribute to practice assets methodologies frameworks thought leadership and market-facing POVs.

• Support pursuit and proposal development for strategic digital engagements.

Required Qualifications

• Bachelors degreeand8 yearsof progressive experience in healthcare:business or digitalconsulting consumer digital strategy or related fields.

• Deep understanding of health plan operations end-to-end including multiple LOBs (Commercial MA Medicaid Marketplace).

• Experience leading human-centered design work including UX IA interaction design content strategy user research and usability testing.

• Proven engagement leadershipexperience managing multidisciplinary consulting teams.

• Strong understanding of enabling digital technologies-including AI-and how they support experience outcomes.

• Ability to lead client conversationsfacilitateworkshops and communicate insights and recommendations clearly.

• Strong analytical skills with the ability to structure complex problems and create actionable solutions.

• Experience developing roadmaps experience blueprints and strategic digital recommendations.

• Excellent team leadership communication and client service skills.

• Willingness to travelupto 50%depending on client needs.

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Advanced degree (MBA MHSA MHA etc.) or equivalent experience.

• Experience within a health plan or provider organization working on digital experience or operational improvement.

• Experience linking user research design and business outcomes into measurable KPIs.

• Familiarity with payer-specific performance quality and regulatory measures.

• Experience with agile delivery design sprints or digital product development.

• Ability to coach and lead teams through ambiguity and complex problem spaces.
  
  Estimated annual total compensation range for this role for the New York NY area is $168000 to $234000

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset deep industry knowledge and the combined strengths of business and technology consulting it helps enterprises turn bold vision into tangible outcomes faster smarter and at scale.
Infosys Consulting is helping some of the worlds most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand our teams help the C-suite navigate todays digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.