Senior Hyland OnBase Systems & Administration Consultant

Position Description:

We are seeking a skilled Senior Hyland OnBase Consultant to support maintain and enhance our enterprise content management (ECM) environment. This role is responsible for day-to-day OnBase administration user support system configuration and ongoing optimization of workflows and integrations. The ideal candidate brings a strong technical foundation a proactive mindset and experience working in a production OnBase environment.

Your future duties and responsibilities:

Administer configure and support the Hyland OnBase platform including user security document types workflows queues and system settings

Provide Tier 2 / Tier 3 support for OnBase-related incidents service requests and production issues ensuring timely resolution and minimal business impact

Monitor system performance troubleshoot issues and coordinate with Hyland support or internal teams as needed

Design configure and maintain OnBase workflows lifecycle rules and automation to support business processes

Manage user access roles and permissions in accordance with security and compliance requirements

Support system upgrades patches and enhancements including testing and validation

Create and maintain technical documentation configuration guides and operational procedures

Partner with business stakeholders to gather requirements recommend solutions and implement system improvements

Collaborate with solution developers DBAs infrastructure and InfoSec to ensure a stable and secure platform

Required qualifications to be successful in this role:

36 years of hands-on experience supporting and administering Hyland OnBase in an enterprise production environment

Active Hyland OnBase certification (e.g. System Administration Workflow or equivalent)

Strong understanding of OnBase architecture document management workflows and security models

Experience troubleshooting OnBase issues related to workflows integrations users and performance

Strong experience with SQL for querying troubleshooting and reporting

Demonstrated ability to take ownership of issues and drive them through resolution

Strong analytical problem-solving and critical-thinking skills

Excellent written and verbal communication skills

Experience with Unity Client Web Client Unity Forms and related modules

Demonstrated success planning/executing OnBase upgrades and module installs with minimal downtime

Scripting/automation experience for operational tasks and deployment hygiene

Experience with monitoring/alerting tools and log aggregation; JIRA or similar ITSM

Solid grasp of backup/DR high availability concepts and change management (ITIL)


Preferred Qualifications

Experience supporting OnBase integrations with ERP HR finance or case management systems

Experience with integrations with Hyland OnBase (Salesforce MuleSoft SAP GCP etc.)

Experience with change management release management or ITSM tools (e.g. ServiceNow)

Exposure to compliance-driven or regulated environments

Prior experience working in a matrixed or enterprise-scale organization


Key Competencies

Proactive and self-directed with a strong sense of ownership

Intellectually curious with a continuous learning mindset

Able to balance urgency with quality in a fast-paced environment

Comfortable working independently and collaboratively

Organized detail-oriented and dependable



Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71700.00 - $167200.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs

Skills:

• OnBase

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.