About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate you are joining a culture that is built on values of succeeding together finding a better way and doing the right thing. If you are ready to make a difference join us.

The Impact You Will Have

In this position you will be responsible for improving and maintaining the integrity of provider demographic data for provider directories. You will be responsible for maintaining timely communication with external providers electronically over the telephone and in person. The position is also accountable for managing all documentation work and forms related to their assigned providers and addition this role has responsibility for training of Provider Demographic Data Outreach Specialists.

*Please note this role is remote but preference will be given to MN residents*

Your Responsibilities

• Stay current with regulatory and business requirements as it relates to provider demographic data.

• Lead and direct work to the specialists.

• Manage and share provider specific demographic reports with assigned providers on a quarterly basis; assigned providers are generally larger and more complex.

• Navigate and make limited updates to multifaceted systems using demographic data sourced from providers and other reliable sources.

• Manage and resolve escalated and complex situations.

• Lead the development and implementation of business and technical processes and procedures including associate training.

• Maintain positive and timely communications with assigned providers and specialties.

• Lead internal business and external work groups as assigned.

• Works with providers directly face to face and via other communication methods to meet customers needs.

• Analyzes trends as needed on a daily weekly and monthly basis and reviews with manager as appropriate.

Required Skills and Experience

• 3 years of related professional experience. All relevant experience including work education transferable skills and military experience will be considered.

• Experience with training and writing processes and procedures.

• Advanced PC Skills and Microsoft Office (with emphasis on Excel spreadsheets).

• Strong collaborative interpersonal oral and written communication skills and demonstrated ability to build cross functional relationships.

• Exceptional critical thinking and accuracy proficiencies.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelors degree.

• Experience in an operational support environment.

• Customer service experience in a health insurance call center.

• Document management experience.

• Training experience.

• Able to work from home most of the time.

Role Designation

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.