Customer Journey Expert – Transaction Reporting

Financial Markets (FM) is the Banks gateway to the professional markets around the world. Our primary function is to service the needs of INGs clients with products services and guidance. FM aims to be a significant player in our market leader and challenger markets with an additionalpresence in all the major international markets and specialist expertise in selected emerging markets and products.

The Transaction Reporting Enhancement Program (TREP) is a strategic program within FM. Program goal is to redefine and optimise the way that ING reports transactions for multiple regulations such as MiFIR EMIR SFTR MMSR and others. The program has just reached its first go-live (EU-MiFIR reporting); the coming years the scope in terms of asset classes and regulations will be extended.

Your role

We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts focusing on Transaction Reporting.

As a Customer Journey Expert (CJE):

• You will combine market and system knowledge product management and business expertise to take a leading role in successfully delivering change initiatives.
• You will be the interfacing function between various stakeholders (trading sales Ops IT markets and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them.
• You will represent the voice of the business to the delivery squads.

Your key responsibilities

• Support efficient change by providing impactful analysis on cross domain end-to-end complex environments;
• Maximises business value by providing clear and developer-ready content for user stories (what is needed for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery;
• Translate and explain the What so that the IT engineers can determine the appropriate How
• Structure simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions;
• Works independently and ensures that implications of decisions are thought through and get addressed;
• Keep track of and analyze market and competition developments;
• Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing in which colleagues take responsibility help each other to be successful and remain a step ahead;
• Establishes and maintains strong (sustainable) relationships with key stakeholders focused on a clear understanding of their challenges and opportunities. Also to identify business opportunities to drive revenue and improve product offerings;
• Trains and coaches involved parties ensuring understanding adoption and proper implementation of proposed solution(s);
• Accumulates and collects knowledge keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge;

Your key deliverables

The TREP CJE team is responsible for the following deliverables:

Q1 2026

• Data mapping of FX multi-leg products
• Data mapping of Rates and Credits products for MiFIR
• Extend Control Framework for added products
• Delivery of Data Management PCS key controls (1)
• Support the User Acceptance Test
• Deliver user training

Q2 2026

• Analysis of MMSR products
• Extend Control Framework for added products
• Extend Data Model for added products
• Data mapping of Equity products for MiFIR
• Delivery of MiFIR reporting of Equity products
• Delivery of MiFIR reporting of FX Rates and Credits products

Q3 2026

• Data mapping of MMSR products
• Data mapping of Commodity and Equity Derivative products for MiFIR
• Extend Control Framework for added products
• Extend Data Model for added products
• Delivery of Data Management PCS key controls (2)
• Delivery of MMSR reporting

Q4 2026

• Data mapping of SMMD and Euribor products
• Extend Control Framework for added products
• Extend Data Model for added products
• Delivery of SMMD and Euribor reporting
• Delivery of MiFIR reporting of Commodity and Equity Derivative products

N.B. Individual assignments between CJEs will be based on the skills and profile of the selected candidate.

Who are we looking for

A professional with a talent for taking it on and making it happen enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

• Completed a bachelors degree;
• 5 years background in Financial Markets and/or Treasury;
• 2 years content experience with Regulatory Transaction Reporting;
• Experience in Risk Management is a plus;
• Experience with working in Agile/Scrum is a plus;

We offer you

A clear purpose a unique offer and a range of flexible compensation and other benefits:

• A 40-hour working week
• An informal working environment with innovative colleagues
• Work Agile so new ideas come to life faster

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward

Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.