Director of Membership & Cultural Programming
Share
Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Membership Strategy & Community Development
- Develop and execute a comprehensive membership strategy designed to attract engage and retain a cultivated and exclusive member base.
- Oversee the discreet application approval onboarding and renewal processes ensuring consistency with brand values and community standards.
- Build and maintain strong relationships with members acting as a visible and trusted presence within the club.
- Define member benefits access privileges and engagement initiatives that reinforce exclusivity while driving long-term loyalty.
- Monitor membership performance engagement levels and retention metrics using insights to refine strategy and offerings.
- Collaborate with Marketing and Brand teams to ensure membership positioning is consistently reflected across communication and programming.
Cultural Programming & Entertainment
- Define and implement a cultural and entertainment strategy aligned with the clubs identity target audience and business goals.
- Curate a distinctive calendar of music-led events cultural activations and member-focused experiences that enhance relevance and traffic.
- Source negotiate and manage relationships with artists DJs performers cultural partners and event vendors.
- Ensure programming reflects both local cultural context and international influences maintaining a strong point of view.
- Analyze attendance feedback and market trends to continuously refine programming and maximize impact.
Experience Operations & Collaboration
- Work closely with Operations F&B Security and Guest Relations teams to ensure seamless execution of events and daily member experience.
- Oversee guest and member access dynamics in collaboration with door and host teams preserving the desired atmosphere and crowd composition.
- Ensure all membership and cultural activities comply with safety regulations licensing requirements and brand standards.
- Manage allocated budgets for membership initiatives and cultural programming ensuring cost control and return on investment.
Leadership & Team Management
- Recruit train and lead membership and programming-related team members fostering a culture of excellence discretion and hospitality.
- Provide clear direction performance feedback and ongoing development to ensure consistent service standards.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to do on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES
- Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
- Remain calm and alert especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.
Qualifications :
- Bachelors degree in Hospitality Business Marketing Event Management Arts or a related field preferred.
- Minimum 3 years of experience in a senior role within private members clubs luxury hospitality lifestyle venues or cultural programming environments.
- Deep understanding of the Mumbai hospitality cultural and entertainment landscape combined with strong international exposure to leading global cities and lifestyle scenes.
- Well-established network within relevant social cultural creative and entrepreneurial circles in Mumbai and abroad.
- Proven ability to build curate and manage exclusive communities while delivering culturally relevant globally inspired programming.
- Strong cultural awareness open-mindedness and ease operating across diverse international environments and audiences.
- Excellent interpersonal skills with high emotional intelligence discretion and strong situational awareness.
- Commercially minded with experience managing budgets and driving revenue through membership strategy and curated events.
- Highly organized detail-oriented and comfortable operating in a fast-paced high-expectation environment.
- Strong communication skills in English; additional languages and international experience are a plus.
- Impeccable personal presentation natural elegance and the ability to confidently represent the brand within high-profile social settings.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
