IT Production Support Analyst

This posting is scheduled to close on February 22 2026 at 11:59 pm MST. If a sufficient number of qualified applications are received this posting may close early. Apply today!

About the job:

We are looking for a Production Support Analyst who understands that system stability is the backbone of a great customer experience. You are monitoring our operational continuity ensuring our core applications and critical processes run smoothly so we can deliver on our promises to Montana workers and employers.

In this role you will manage complex batch scheduling to critical code deployments ensuring our systems are healthy high-performing and ready for business every single day.

**Working Hours**
This is a full-time hybrid position with a required schedule of 11:00 AM 8:00 PM ensuring our systems remain supported through our most critical daily cycles.

Required Skills

What You Will Do:

• Batch Schedule Management: Prepare maintain administer and modify all production QA and development batch schedules and associated documentation using IT tools. Complete all required change requests for batch schedules and ensure documentation remains current.
• Process Execution & Monitoring: Execute daily batch schedules and actively monitor the batch-processing flow and related operational systems for deviations from established standards and successful completion.
• System Performance Oversight: Configure monitoring and alerting tools to proactively watch the health of applications and infrastructure identifying performance degradation or anomalies before they cause user impact.
• Incident Analysis & Reporting: Independently analyze abnormal system results or malfunctions executing routine queries to diagnose issues. Report all findings immediately to Team Leaders and senior-level staff.
• Release and Deployment Support: Planning coordinating and executing software releases to ensure they are deployed accurately on time and with minimal disruption. Key duties include creating release schedules managing cross-team dependencies coordinating with development QA and operations overseeing the release process mitigating risks and ensuring quality and compliance.
• Business Report Fulfillment: Collaborate with internal business teams to establish and maintain a reports distribution schedule. Execute printing of requested reports ensuring timely delivery to business teams.
• Record Keeping: Maintain comprehensive application and systems records including detailed reports on system performance production activity and a meticulous issue log.

What You Bring to the Team:

• You excel at maintaining order within complex environments whether youre managing report distribution schedules or maintaining meticulous system logs.
• You have a keen eye for detail and the ability to independently analyze malfunctions executing queries to get to the root of an issue quickly.
• You thrive in a cross-functional environment coordinating closely with QA Development and Business teams to ensure our technology supports our strategic goals.
• You take pride in ensuring 100% accuracy in deployments and reporting.

Why Join Us

You will be part of a team where Values Matter. We prioritize integrity innovation and a relentless focus on the this role your technical vigilance ensures that our organization stays powered up and ready to support our policy holders and injured workers.

Required Experience

What you will need (minimum qualifications):

• Associate degree and two (2) years relevant IT work experience OR an equivalent combination of education and experience
• Microsoft Operating Systems including Microsoft O365
• Unix/Linux Operating Systems familiarity

Preferred:

• Relevant Certifications
• Knowledge of databases and ability to write SQL queries.
• Basic experience with scripting and automation languages (e.g. Bash Python and PowerShell).
• Experience with application monitoring and logging tools
• Familiarity with CI/CD tools (e.g. Jenkins and Bitbucket).

Job Location:This is a full-time position with a required schedule of 11:00 AM - 8:00 PM. The role operates in a hybrid capacity requiring regular attendance at our office in Helena MT.

Compensation and Benefits: Starting salary for this Non-exemptposition begins at $56800 - $71000per year.

• Excellent health insurance with dental vision life long-term disability and more with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave paid holidays and extended leave.

Learn more about working at MSF:click here

Are you interested in this opportunity Apply today!