Full Time Door Person

Position Summary: This role is pivotal in providing engaging sincere personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorman will ensure that all standards procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

Whats in it for you:

• $23.00 per hour
• Employee travel program offering discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting Discounts
• Medical dental and vision insurance available for all full-time employees and their families. Additional supplemental insurance available. Free base employee only medical insurance
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel in and outside the workplace.
• To provide a personal service to all the guests fully aware and following the hotel standards and procedures.
• To ensure that all guests / visitors receive a warm welcome cordially greeting them helping them out from their car / taxi opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell cordially greeting them opening the hotel doors and helping them into their vehicles as well as bidding them farewell.
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• To assist in securing taxis/transportation for guests/visitors.
• To monitor and direct traffic activity of taxis limousines buses and other vehicles ensuring a smooth and efficient flow.
• To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully to store them safely avoiding damage or lost.
• To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the workplace and to liaise with the housekeeping when necessary.
• To properly use the tools equipment and stocks and to ask for requisitions accordingly.
• To assist the drivers valet parking and bell attendants in the daily activity.
• To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To read and update the logbooks and to ensure a proper handover between the shifts.
• To strictly respect the key handling procedures.
• To respect schedules terms and deadlines as agreed with the Management.
• To maintain knowledge of scheduled daily arrivals departures and events or activities.
• To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
• To be updated with the latest administrative organizational operational or other changes and news.
• To share daily activity highlights with the supervisor including internal and external guest opportunities.
• To be entirely flexible and adapt to rotate within the different sub sections of the Guest Services Department.
• To carry out any other reasonable duties as assigned by Management.

Qualifications :

Qualifications:

• Guest services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests
• Passion for guest service strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

• Must be able to stand on feet throughout the shift with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally. 
• Must be able to bend squat crawl kneel push pull walk on uneven surfaces on an occasional basis;
• While primarily an indoor job must be able to walk outside in a variety of weather conditions (rain wind snow heat);
• Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind snow heat).

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS   

Remote Work :

No

Employment Type :

Full-time