Customer Service Representative (Travel Enthusiast) On-Site

Job Title:

Job Description

**Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days!**

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Happiest Employees and Best Companies for Career Growth awards every year Then the Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented people to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative you will:

• Receive incoming calls chats and emails from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous friendly and professional manner.
• Make recommendations based on the customer needs and preferences.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Research travel rates destinations options accommodations and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Read legal scripts verbatim while maintaining sales and quality standards.
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experienceswith a smile.
  

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail sales service or other helping business (preferred)
• At least 1 year of travel experience (preferred)
• Travel Agent Certification (preferred)
• Global Distribution Experience for Service Agents (preferred)
• Proficiency in a multi-system environment
• Basic internet and web-based application skills
• Typing 35 wpm as verified by a formal test
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road Farmington Hills MI 48331.
• Must reside in the United States and have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $16.50 - $18.00 /hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) 401(k) retirement plan paid time off and holidays and paid training days. We accept applications for this position on an ongoing basis.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities and shift differentials
• DailyPay enrollment option to access pay early when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more
• 401K with company match; paid PTO and holidays; medical dental and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support
• Celebrations for Concentrix Day Team Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more
• Production schedules are as followed and assigned by the Operations Team:

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Location:

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job the employee is regularly required to operate a computer keyboard telephone headset and other office equipment. Work is generally sedentary in nature.

If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently this position may be performed only in the states listed here.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan please click here.