Vice President of Sales
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Flexible / National Travel Required
Travel: 3040% with regular in-person leadership across four showrooms (Maine Boston Washington DC San Francisco) and required presence at headquarters in Auburn Maine (minimum 6x per year with increased time onsite during the first year)
Role Overview
The VP of Sales is a high-impact hands-on leader responsible for accelerating revenue in the Home category by owning retail showroom performance elevating the customer experience and driving day-to-day sales execution. This role leads a growing omnichannel business with direct oversight of all showrooms the call center and the full customer journey from first touchpoint to post-delivery service. This role will report to the CEO and sits on the Executive team.
This is a role for a buildersomeone energized by proximity to the work committed to operational and cultural excellence and skilled at leading from the front. Rather than managing from a distance this leader thrives on being immersed in the business: engaging regularly with teams in the field identifying opportunities and implementing solutions directly.
Success in this role requires a unique balance of strategy and execution. Youll design scalable systems while actively operating within them. Youll lead by examplepartnering across departments coaching on the floor and setting a high bar for performance and accountability. As a key collaborator with the Chief Brand Officer and Marketing team youll also help ensure every sales moment reflects the voice values and promise of the Thos. Moser brand.
This is a role of presence precision and prideideal for a leader who wants to shape not just a team but the future of a business built on craftsmanship without compromise.
Core Responsibilities
Revenue Growth & Home Category Ownership
- Own top-line revenue performance for the Home category across all sales channels with a clear focus on long-term sustainable growth rooted in customer trust.
- Translate company growth objectives into clear actionable priorities for showrooms and the call centerensuring teams understand not just what success looks like but why it matters to the customer experience.
- Maintain a consistent presence in the field to listen learn and observe firsthand how customers engageusing those insights to set high standards reinforce best practices and elevate confidence and clarity at every point of sale.
- Strengthen conversion average order value and close rates by improving how the story is told how options are presented and how customers are guidedso decisions feel informed considered and reassuring rather than transactional.
- Establish disciplined forecasting pacing and performance rhythms that create shared ownership of results clear expectations and a steady line of sight between daily actions and revenue outcomes.
Showroom Leadership & Field Execution
- Directly oversee and lead all showrooms with regular in-person presence
- Set and enforce standards for:
- Sales execution
- Clienteling
- Visual presentation
- Service quality
- Operational discipline
Call Center & Omnichannel Sales
- Own call center performance as a revenue engine
- Ensure seamless integration between call center showrooms and digital touchpoints
- Improve conversion responsiveness and customer confidence across all inbound and outbound interactions
- Personally review calls workflows scripts and handoffs to elevate effectiveness
Customer Experience (End-to-End)
- Own the entire customer journey from first interaction to post-purchase follow-up
- Set clear CX standards and ensure consistent execution across locations and channels
- Use direct observation customer feedback and metrics to drive continuous improvement
- Balance hospitality-level experience with commercial rigor
New Showroom Strategy & Openings
- Lead the strategy site evaluation and business case for new showroom openings
- Personally oversee openings from concept to launch including:
- Staffing
- Training
- Sales readiness
- Opening playbooks
- Ensure new locations ramp quickly and reflect brand and performance expectations from day one
People Leadership (Lean & Direct)
- Lead coach and develop showroom and sales leaders through proximity and clarity
- Establish high accountability without bureaucracy
- Recruit assess and manage talent as needed Build leaders who can executebut step in directly when execution breaks down
Ideal Background & Experience
- Demonstrated leadership across multi-unit retail or showroom leadership experienceDI1
- Proven success owning $15M in revenue responsibility
- Demonstrated ability to:
- Turn around underperforming locations
- Improve KPIs (conversion AOV NPS productivity)
- Build discipline without killing culture
- Extensive experience opening and scaling physical locations
- Strong omnichannel fluency (showrooms call center digital)
- Comfortable operating with limited resources and high expectations
- Willing and energized to travel extensively and be on the floor
Please visit
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
