Manager of Operations Support APS Mobilizations

ABM Performance Solutions (APS) is ABMs self-delivered operational platform which incorporates all of ABMs offerings into one consolidated service model. Specifically APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning energy sustainability safety resiliency power mechanical electrical EV-charging parking and operating engineers. Governed by a single contract APS helps our clients improve operations drive outcomes and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

The Manager of Operations Support - APS Mobilizations role is responsible for the tactical delivery of managing workstreams deliverables and tasks detailed in the APS Mobilization template used to launch all new APS client contracts. The role will provide subject-matter expertise to ensure adherence to ABM standards and industry best practices driving compliance and offering clear guidance to operations teams and mobilization colleagues in support of the new contract and Manager is expected to be a continuous learner who actively monitors industry trends ABM processes changes evolving client needs and operational performance.

The Manager of Operations Support - APS Mobilizations reports to the Senior Manager of Operations APS Mobilization Support and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from Letter of Intent or signed contract) through stabilization and ongoing operations in collaboration with the Client Experience and Ops Support Program Manager.

Pay: $103000 - $120000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicantseducation experience skills abilities geographic locationand alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Staff & Management

• Partner with APS Platform Leadership Portfolio Leads and cross-functional stakeholders (Procurement Safety Finance HR Technology) to ensure seamless strategic mobilization execution across all new contracts.
• Direct the implementation of APS operational standards processes and service delivery frameworks for all new client engagements.
• Lead and influence Continuous Improvement initiatives to enhance client outcomes operational efficiency workforce readiness and financial performance.
• Collaborate with Business Development Deal Desk and Pricing teams to shape operational solutioning new business proposals and resource strategies.
• Serve as an APS operations subject matter expert providing authoritative guidance and developing enterprise-wide improvement strategies.
• Execute duties directly and through subordinate leaders operational networks and IG resources to meet contract and mobilization requirements.

Mobilization Leadership & Transition Oversight

• Lead and oversee all mobilization workstreams to ensure deliverables timelines staffing plans and operational readiness requirements are met.
• Direct cross-functional mobilization teams ensuring alignment of people processes and systems during client onboarding and operational start-up.
• Provide high-level operational interpretation of contracts scopes of work and service-level expectations to ensure proper execution.
• Conduct enterprise-level operational assessments readiness audits and gap analyses to mitigate risks and ensure Day-1 readiness.

CMMS Implementation Technology Governance & Data Integrity

• Lead the strategic deployment and governance of CMMS platforms (Corrigo Maximo Brightly Plant Log etc.) across APS Industry Groups.
• Oversee the accuracy and integrity of CMMS data asset hierarchies and operational metadata.
• Direct the development of Preventative Maintenance programs SOPs inspections and JHAs.
• Provide leadership during asset inventories validation and tagging to ensure accurate asset registers.
• Govern CMMS reporting structures KPI dashboards SLA reporting and analytics.
• Drive continuous improvement of CMMS utilization and adoption across APS operations.
• Oversee CMMS training strategies and ensure field teams are equipped for success.

Facilities Operations Leadership (Hard & Soft Services)

• Provide strategic operational expertise across Hard Services (HVAC mechanical electrical plumbing engineering) and Soft Services (janitorial MAC mailroom landscaping waste management).
• Ensure alignment of all mobilized service delivery models with ABM IFS standards client expectations and best practices.
• Guide teams in developing operational plans and service structures to support long-term success.

Vendor & Subcontractor Governance

• Oversee vendor and subcontractor onboarding and ensure compliance with contractual and ABM standards.
• Monitor vendor performance and support corrective action planning when required.
• Provide oversight of subcontractor invoices scopes renewals and service verification to ensure financial and operational alignment.

Quality Compliance & Performance Management

• Lead the development and governance of quality processes and operational standards.
• Oversee SLA/KPI monitoring and reporting to ensure compliance with client and organizational expectations.
• Provide strategic input into proposals operational modeling staffing and cost structure development for new business.
• Ensure physical and digital resources are properly managed to support mobilization success.

Talent Workforce Readiness & Organizational Support

• Partner with Talent Acquisition and HR to ensure timely recruiting hiring onboarding and training for mobilization needs.
• Oversee workforce readiness processes such as time clock configuration payroll setup and compliance documentation.
• Ensure employees receive required operational CMMS and safety training.
• Promote a strong operational culture during mobilization and support employee engagement initiatives.

Safety Program Leadership & Compliance

• Provide oversight for the deployment of ABM safety programs at new and transitioning accounts.
• Ensure safety documentation training hazard assessments and compliance measures are executed effectively.
• Lead or support site safety audits and corrective action plans.
• Promote and reinforce a strong safety culture across APS mobilization efforts.

Strategic Collaboration Stakeholder Alignment & Continuous Improvement

• Collaborate with APS leadership cross-functional teams and client-facing partners to ensure mobilization success.
• Represent APS in internal and client meetings presenting updates on readiness CMMS performance and improvement opportunities.
• Leverage industry trends data analytics and operational insights to refine mobilization strategies continually.

Travel regularly (up to 75%) to support mobilization oversight assessments and operational leadership needs.

• Associates degree in a related engineering field former apprenticeship program or technical trade school
• Minimum of 5 years in Facility Service or Building Management (Portfolio/Multi-Site Contract Management preferred)
• Minimum of 2 years of experience leading large multi-disciplined functional teams
• Demonstrated knowledge of Integrated Facilities Management Operations
• Industry association certification such as CFMP FMP or equivalent preferred
• Proficient in Microsoft Suite and Smartsheet or other project management software

ABM is an Equal Opportunity Employer.
ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply.