Guestlist Moderator OMNIA Dayclub Las Vegas

The Guestlist Moderator presents a positive first impression of the venues friendliness superior guest service & high standards. Facilitates guests entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions VIP services and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Welcoming guests to the venue in a warm & friendly manner

• Accurately manage reservations / assist all guests with entry to the venue (guest list presale tickets bar cards Las Vegas Party Pass tour groups pass holders invited groups etc.)

• Provide wait times & monitor the lines

• Responds to guests inquiries & requests in a timely friendly & efficient manner

• Performs opening & closing duties

• Maintain a proper and professional appearance and attitude

• Maintain and promotes a friendly professional atmosphere for patrons and co-workers

• Attentive to all company related events and upcoming venues and changes

• Inform management of any complaints comments or incidents

• Familiarity with health & safety restrictions

• Helps fellow team members & other departments wherever necessary to maintain positive working relationships

• Remain alert for any suspicious persons or activities

• React professionally and rationally in emergency and pressure situations

• Identify intoxicated disorderly or insubordinate guests and reports them to Security

• Communicate professionally with all management from Host Hotel/Casino

• Constantly pays attention to surroundings and to customers

• Assist and/ or completes additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue guestlist/ticket training.

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Required or equivalent / Bachelors Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field

• Proficient in Windows Microsoft Office POS systems Oracle knowledge preferred

• 21 years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to provide top-notch customer service in a fast-paced environment

• Maintain an upbeat outgoing & positive attitude & work well under pressure

• Ability to read write and verbally communicate

• Must maintain strong organization skills & thoroughness with attention to detail

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members management and guests to read

• Must be able to stand / walk for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 75 lbs. with or without assistance

• Flexibility to work a variety of shifts.

• Ability to multitask.

• Work in an environment that is subject to varying levels of noise crowds and smoke the severity of which depends upon the guest volume

• May work extended hours irregular shifts evening and/or weekend shifts and holiday work may be required

• Exposure to cleaning materials

• Office Casino Nightclub Bar Lounge and/or Restaurant working environment

• Maintain a professional neat and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers managers and co-workers in a professional courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced busy and somewhat stressful environment

• Work indoors and/or outdoors exposed to hot and/or cold surfaces steam and wet floors