Sales Support Representative- Green Bay, WI

Green Bay, WI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Field-based

Overview

As a Sales Support Representative at Stryker you will play a key role in supporting orthopedic surgeries and elevating thecustomerexperience across the territory. You will provide independent technical support for both manual and robotic productsensuring issues are resolved quickly cases run smoothly and customers feel confident relying on you as a trusted resource.

In this role you will manage daily account operations support case preparation and inventorymaintaintechnicalexpertisethrough ongoing training and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development learning upselling strategies and gaining exposure to account management within the operating room.

Because customer needsdontfollow a MondayFriday schedule this role includes on-call responsibilities including evenings weekends and holidays to ensure consistent support andtimelyresponse to urgent technical needs.

What You Will Do

Provide independenttimelytechnical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.

Participate in sales meetings and support sales development and customer relationship initiatives.

Confidently manage daily schedules across assigned accounts ensuring efficient workflows and proactive account management.

Maintain required training certifications and ongoing technicalexpertiseacross manual and robotic platforms.

Collaborate with team members to align schedules share insights and support sales opportunities.

Manage inventory instrumentation and case preparation to ensure seamless product application.

Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the OperatingRoom.

Support customer education demonstrations and product familiarity as directed by the territorys needs.

Perform on-call dutiesincluding evenings weekends and holidaysto support urgent technical needs and ensure continuous customer care.

On-call duties including evenings weekends and holidays asdeterminedby territory needs to address urgent technical needs and ensure continuous customer support.

What You Need

Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience

Bachelors degree with 4 years of professional and/or relevant experience

Associate degree with 8 years of professional and/or relevant experience

High school diploma with 10 years of professional and/or relevant experience.

Trainedonall applications based on clinical needs of the territory

Additional Information

This position requires the handling of instruments that may have been contaminated by blood or bodily compliance with Occupational Safety and Health Administration (OSHA) regulations Stryker will provide a safe working environment for all employees.

Ability to lift push pull and carry up to 50 lbs.

Ability to stand for extended periods.

Ability to manage stressful OR situations with professionalism and focus

Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.

Musthave a valid drivers license.

Fluency in written and spoken English.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.

Required Experience:

Unclear Seniority

Work Flexibility: Field-basedOverviewAs a Sales Support Representative at Stryker you will play a key role in supporting orthopedic surgeries and elevating thecustomerexperience across the territory. You will provide independent technical support for both manual and robotic productsensuring issues a...

Work Flexibility: Field-based

Overview

What You Will Do

Provide independenttimelytechnical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.

Participate in sales meetings and support sales development and customer relationship initiatives.

Confidently manage daily schedules across assigned accounts ensuring efficient workflows and proactive account management.

Maintain required training certifications and ongoing technicalexpertiseacross manual and robotic platforms.

Collaborate with team members to align schedules share insights and support sales opportunities.

Manage inventory instrumentation and case preparation to ensure seamless product application.

Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the OperatingRoom.

Support customer education demonstrations and product familiarity as directed by the territorys needs.

Perform on-call dutiesincluding evenings weekends and holidaysto support urgent technical needs and ensure continuous customer care.

On-call duties including evenings weekends and holidays asdeterminedby territory needs to address urgent technical needs and ensure continuous customer support.

What You Need

Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience

Bachelors degree with 4 years of professional and/or relevant experience

Associate degree with 8 years of professional and/or relevant experience

High school diploma with 10 years of professional and/or relevant experience.

Trainedonall applications based on clinical needs of the territory

Additional Information

This position requires the handling of instruments that may have been contaminated by blood or bodily compliance with Occupational Safety and Health Administration (OSHA) regulations Stryker will provide a safe working environment for all employees.

Ability to lift push pull and carry up to 50 lbs.

Ability to stand for extended periods.

Ability to manage stressful OR situations with professionalism and focus

Exerting up to 50lbsof force occasionally and/or up to 20lbsof force constantly to move objects.

Musthave a valid drivers license.

Fluency in written and spoken English.

Travel Percentage: 30%

Required Experience:

Unclear Seniority

Key Skills

Sales Experience
B2B Sales
Time Management
Customer Service
Cold Calling
Retail Sales
Territory Management
Upselling
Product Demos
Outside Sales
Medicare
negotiation

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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