Candidate Experience Operations Analyst (Talent Coordinator)

About Us
Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building
Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.
Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page Careers at Nu - Join our team! .

About the team

The Candidate Experience team is responsible for keeping the recruitment engine running with excellence. Our work goes beyond the candidates experience: we are the connecting point between quality operational efficiency automation and governance for Nus selection processes.

About the role

You will work in partnership with recruiters hiring managers and business stakeholders from various countries to ensure our selection processes flow with quality structure and reliable data. Your day-to-day will involve:

• Monitoring ongoing selection processes;
• Executing and continuously improving operational routines (high-volume scheduling template reviews online exercises pipeline structures dashboards etc.);
• Creating and maintaining initiatives for process optimization and automation (using tools like Google Sheets Excel GoodTime Greenhouse Slack workflows etc.);
• Supporting interviews (structuring interview blocks committees participation and engagement analysis);
• Diagnosing and resolving operational bottlenecks (e.g. scheduling SLA % of reschedules cancellations template failures).

What were looking for

• Advanced or fluent English (must-have);
• Organization proactivity and attention to detail;
• Ability to scale high-volume operations;
• Capacity for data analysis and interpretation;
• Experience with ATS and scheduling tools Slack Sheets (or the willingness to learn);
• Ability to structure routines and implement process improvements;
• Communication skills with different audiences (tech business leadership).

Nice to have

• Experience with Talent Acquisition or HR/recruitment operations;
• Intermediate Spanish;
• Experience with agile methodologies;
• Enjoy automating things (Zapier basic scripts formulas workflows).

Why Nubank

• Purpose-driven work that impacts millions of people.
• Collaborative and inclusive remote culture.
• Competitive compensation and benefits package.
• Learning and development support to grow your career.
• Opportunity to help shape the future of financial services.

Benefits

• Health dental and life insurance
• Meal allowance
• Transportation assistance
• 30 days of paid vacation
• Equity at Nubank
• Parking partnership - discounted parking in our office
• Free bike parking with showers available
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Gympass partnership
• Extended maternity and paternity Leaves
• Child care allowance
• Espaço Feijão- Private nursing and breastfeeding spaces in our buildings
• Onsite Health Center - Medical support for every Nubanker in our office

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work one will be at the office. Check moreinformation here.

Diversity & Inclusion

At Nu we want to be sure that were building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. Thats why we hire based on equality. We consider gender ethnicity race religion sexual orientation and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.