Operations Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Whats the role
Were seeking an Operations Manager KYC Outreach to lead a group of Team Managers across four KYC Outreach functions.
This role is accountable for the end-to-end operational delivery of KYC Outreach activities including Enhanced Customer Due Diligence (ECDD) for low to extreme risk customers. You will ensure work is delivered in line with regulatory obligations internal policy standards and service level expectations while continuously improving process efficiency and control effectiveness.
Youll provide oversight across performance investigation and quality assurance driving quality outcomes uplifting controls and ensuring fair timely and consistent customer experiences.
Collaborating closely with stakeholders across Financial Crime Risk and the broader bank youll provide leadership operational oversight and strategic direction to uplift capability and maintain robust defences against money laundering terrorist financing and other financial crime risks.
What do I need
Youll bring demonstrated experience as a leader of leaders within KYC financial crime or a similarly regulated operational environment. Youre comfortable leading through complexity managing competing priorities and guiding teams through fast-paced high-volume workloads.
Experience in customer-facing or contact-centre environments is highly regardedparticularly where youve supported complaint frameworks change management operational priorities and interactions involving vulnerable customers.
- Proven experience leading leaders building capability coaching performance and setting clear expectations
- Strong people leadership fundamentals including performance management development planning workforce planning and supporting team wellbeing
- Establishing effective operating rhythms and capacity models that keep teams aligned high performing and responsive to demand
- Demonstrated experience leading or contributing to projects remediation and transformation initiatives balancing change delivery with business-as-usual operations
- Confidence representing KYC Outreach in senior forums providing clear data-led insights influencing outcomes and navigating competing stakeholder priorities
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Ongoing special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Continued flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today!
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
