Service Manager
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Job Summary
ABOUT US
Were the worlds leading provider of secure financial messaging services headquartered in Belgium. We are the way the world moves value across borders through cities and overseas. No other organisation can address the scale precision pace and trust that this demands and were proud to support the global economy.
Were unique too. We were established to find a better way for the global financial community to move value a reliable safe and secure approach that the community can trust completely. Were always striving to be better and are constantly evolving in an ever-changing landscape without undermining that trust. Five decades on our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently test exhaustively then implement a connected and exciting era our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12000 banks and financial institutions.
What to expect:
Setup and maintain long-lasting client relationships and build client satisfaction with designated customers expecting operational excellence at all times.
Set up maintain and provide oversight on all deliverables of the Advanced Support Services including but not limited to service meeting reporting monitoring of critical systems health checks troubleshoot training escalation manual maintenance.
Act as a single point of contact for any operational aspect between the customer and SWIFT. Coordinate actions within SWIFT and ensure consistency towards the customer.
Build and maintain networks within SWIFT and with the customer at supervisory level to ensure fast and efficient resolution of issues.
Organize health checks on customers operational environment and ensure systems are aligned as per best practices recommend by SWIFT.
Promote and propose change in the customer environment for resilience and optimization of their use of SWIFT products and services.
Identify and drive process and tool improvements.
Contribute to the team objectives including input and review of themonthly Premium Plus Service newsletter involvement in the yearly Premium Services Forum.
What will make you successful:
University degree in Computer Science or IT related fields or equivalent experience
5-7 years experience within the area of technical support and/or operations
Excellent communication in English (TOEIC 900) and Japanese (JLPT N1) and Korean coordination and planning skills
Experience supporting complex accounts withinCustomer Support and project experience with commercial background and customer interaction will be a plus
Be able to work under pressure at customer location
A team player willing to work in a multicultural environment
Willing to travel
Skills required:
Knowledge in various Operating Systems Networking technologies and modern integration techniques and technologies
Good knowledge of Windows Server AIX or Linux
Knowledge of Alliance interfaces is an asset
Knowledge of SWIFT products services and solutions will be a plus
Strong analytical skills
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identifi ... View more
