IT Operation Manager (m/f/d)

Are you keen to embark on a space adventure Would you like to play a part in ensuring European space autonomy and sovereignty ArianeGroups international teams design and build cutting-edge technologies for space defence and industry: they are shaping Europes future in space. Whether you are a first-time job-seeker or an experienced professional youll find that our 13 sites in Germany mainland France and French Guiana offer career opportunities spanning a wide array of professions engineering customer service quality control legal matters and production to name just a few. Here you can discover our job.

ArianeGroup GmbH in Bremen is looking for an IT Operation Manager (m/f/d) for the department IT Operations Germany with immediate effect.

What we offer you:

• Practical experience and involvement in an international aerospace company

• Attractive remuneration in accordance with the collective agreements of the metal and electrical industry as well as various additional payments (Christmas and holiday bonuses profit-sharing etc.)

• Capital-forming benefits

• 30 days holiday

• Company pension plan

• Sick pay subsidy

• Company health management (regular prevention programmes social counselling company integration management)

• Care for Life / Sabbatical

• Flexible working hours with partial home office option / Flexible working time models

• Personal development opportunities (e-learning training mentoring use of expert network)

• Discount through employee benefits (employee benefits portal Egym Wellpass hire or purchase of a car bicycle leasing subsidised Deutschlandticket)

• Staff canteen and car park

Your main tasks and activities:

IT Operation Manager (ITOM) Roles

• ITOM Role & Service Owner Active Directory

• ITOM Role & Service Owner of Server Operations

• ITOM Role Ping Federate

• ITOM Role Virtualization

• ITOM Role CITRIX

• ITOM Role TRELLIX and WSUS-Services

ITOM Activities

• Monitor IT Servers and Systems

  • Assessment of system data error and reports

  • Determine areas for improvement and repair

  • Determine systems and servers are due for upgrades

• Direct IT Technicians / Subcontractors

  • Directing activities of IT technicians / Subcontractors

  • Assessment of current department needs/inquiries

  • Development of technician schedules

• Development Department Policies

  • Developing IT policies and procedures to ensure effectiveness and reliability

  • Developing Service Level Agreements (SLAs)

  • Developing Operation Level Agreements (OLAs)

  • Developing guides for users and technicians

• Resolve Help Desk Escalations

  • If IT technicians/subcontractors are unable to resolve a users issue the ITOM will assess the situation and devise a solution to a problem

• Negotiate Vendor Contracts

  • Negotiating contracts with IT service providers

  • Assessing department and business needs

  • Comparing pricing and vendor bids with the provided budget determine which vendor offers the most advantageous terms and negotiate rates

• Upgrades and Installations

  • Manage updates and upgrades of IT servers and systems

  • Support other IT department activities while upgrading systems and migrating organization data

  • Introducing new methods to optimize the upgrade process monitor systems to ensure it remains stable and usable.

Active Directory

• Be in charge of all AGG domains

• Creation and management of directory infrastructure

• Monitoring reporting and security of the AGG domains

• Group Policy creation monitoring and compliance check

• Managing Trust relationships and Schema

• Creation and implementation of security templates

• LAPS-Management

• Yearly MS True-Up

Server Operations

• Ensure licensing compliance for Windows Servers Systems

• Define/create Images for Windows server systems (virtual and physical)

• Ensure compliance between server hardware and multivendor support contract

• General knowledge about networking (TCP/IP Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations

Ping Federate

• Implement changes of attributes and applications inside Ping Federate

• Update and upgrade the Ping Identity software

• Maintenance of Ping Federate components

• Take part in meetings of the French Service Owner

Virtualization

• Be in charge of virtualization products of VMWare e.g. ESXi vSAN Cloud Foundation. (VMWare VCP Certification recommended)

• Be in charge of Nutanix HCI systems

• Implementation of virtualization architecture design

• Coordinate implementations with IT Technicians and subcontractors

• Conduct system audit reviews

• Server capacity management

• Backup and disaster recovery planning

CITRIX

• Be in charge of plan design setup and manage Citrix environments

• Upgrading Citrix components

• Development of hardware infrastructure for the Citrix farm

• Knowledge to analyze Citrix components and their network configuration

• Configure and administrate Citrix ADC/NetScaler

• Developing Provisioning concept of Applications and Virtual Desktop on customer needs

• Create Images for Provisioning Services deployments and create delivery groups

TRELLIX- and WSUS-Services

• Install upgrade and manage WSUS & TRELLIX instances

• Check for upgrading the components

• Coordinate implementations/upgrades with IT Technicians and subcontractors

• Define Update plans for new TRELLIX and windows updates

• Direct the subcontractor to approve the needed updates based on update plans

• Perform tests to ensure the updates are being installed correctly

You have the following qualifications:

• Degree in computer science computer engineering IT systems engineering mathematics or a comparable subject area

• At least 3 years experience in Active Directory Microsoft products (Windows Server MS-SQL) virtualization (Citrix VMWare) storage (NetApp Q-SAN)

• IT Operations Manager competences will be appreciated

• An independent and solution-oriented way of working

• High willingness to learn curiosity and a spirit of initiative

• Interest and motivation in IT issues

• Fluent in German good English knowledge

Are you interested

Then we look forward to receiving your application including CV cover letter and references via the application button. Please note that currently only one document can be uploaded with the application. Please use a free online tool to summarise your documents in a PDF.

Your contact adress for questions:

Few more words about our site of Bremen

ArianeGroup strongly believes in diversity as a key factor to strengthen innovation and collaboration.