HR & Employee Relations Supervisor (Visa & Work Permit)

POSITION SUMMARY

The Employee Relations & HR Supervisor is responsible for managing employee relations matters ensuring legal compliance and supporting HR operations across the organization. This role supervises HR activities provides guidance to employees and managers and oversees all visa and work permit processes for expatriate staff to ensure full compliance with Thai labor and immigration regulations.

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Visa & Work Permit Management (Expatriate Staff) Critical Function

• Manage end-to-end visa and work permit processes for all expatriate employees.
• Coordinate with government agencies including the Department of Employment Immigration Bureau and BOI (if applicable).
• Prepare review and submit all required documents for Non-B visas extensions re-entry permits and 90-day reporting.
• Track expiry dates and maintain an updated monitoring system for all expat staff to ensure timely renewals.
• Provide guidance to expatriate employees regarding immigration requirements timelines and compliance obligations.
• Work closely with external service providers or legal consultants (if used) to ensure efficient processing.
• Ensure the company fully complies with Thai immigration regulations and maintains required documentation for audits or inspections.

Recruitment

• Monitor all hiring and recruitment processes for compliance. Assist with internal transfers and external hires.
• Assist with the coordination of pre-hire checks. Notify applicants of results. Schedule and track orientation.

Hiring

• Coordinate all on-boarding activities for new hires (new hire set-up job descriptions paperwork).
• Follow all employment compliance standards for newly hired employees (I9 Job Requisition Files Personnel Files etc.)
• Maintain and validate all personnel records in HR Systems (Peoplesoft GRS E-Verify etc.)
• Follow-up on all outstanding new hire paperwork.

Compliance

• Assist management with HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate. Assist with department LOA procedures and processes.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Actively listen to and consider the concerns of other employees responding appropriately and effectively.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Communications and Relations

• Respond to questions requests and concerns from employees and management regarding company and Human
• Resources programs policies and guidelines.
• Inform Human Resources management of issues related to employee relations within the division or property.

Administration

• Maintain confidentiality and security of employee and property records files and information.
• Answer phone calls and record messages.
• Create and maintain filing systems.
• Create and type office correspondence using computer.
• Ensure accurate maintenance of all employee records and files (e.g. interview documents I-9s reference checks
• Drug Free Workplace Policy (DFWP) applicant self-identification forms department orientation check list).

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None