Summary:

Under the direction of the General Manager Supply Chain the Team Leader - Clinical Warehouse Operations leads and manages the daily depot operations including staff and operational daily scheduling for the Pharmaceutical team. This position also manages complex problem resolution ensuring the quality and integrity of all processes related to stored material: reception storage shipment return and/or destruction according to Standard Operating Procedures or any other required standard.

This is a hands-on position and as such this position will need to learn all aspects of Clinical Supply Solutions and support the team actively with daily tasks. This function is also responsible for the organisation of the Pharmaceutical team to ensure all daily tasks are fully accomplished according to Client requirements.

This position is categorized as compliance critical and as such requires and is assigned specific responsibility for ensuring continual and proper compliance with all division corporate and regulatory requirements.

Responsibilities:

• Fulfills job responsibilities as a Technical Representative of the Clinical Trials Supply Chain Service in its country according to legal requirements

• Maintain and assure compliance with current International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use Good Practice Federal Drug Agency Good Clinical Practices International organization for Standardization guidelines or any other as required in the position training program

• Responsible for developing and managing daily schedules and work plans aligning resources and priorities to achieve Client Key Performance Indicators targets and support optimal team performance and productivity.

• Monitors the overall performance of staff members to ensure compliance with guidelines above

• Maintains established procedures concerning quality assurance security of controlled substances and record keeping

• Monitor work processes and implement modifications to increase and improve productivity efficiency and accuracy for the purpose of improving costs; implement changes as directed or needed

• Ensure regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to local staff and the corporate compliance team

• Manages the restrictions (scope cost time human resources etc.) to guarantee the depot complies with the expected performance indicators

• Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning process and business development activities

• Identifies and escalates to the General Manager Supply Chain and Human Resources any possible issue related to the depot staff that may impact the operational performance and/or working environment such as change in local regulation union representations etc

• Actively works on World Courier Guidelines review and update

• Leads department meetings and in-service training for staff

• Train team members on the process as an Subject Matter Expert and develop training plan for each team member to ensure compliance and competency

• Assures that all Customers concerns are duly assessed and follows-up the implementation of any preventive/corrective action. Responds to customer inquiries requests and issues when situations demand escalation to a higher level of authority

• Assists the Quality Assurance team in the internal audits performed by World Courier Quality Assurance Department providing all the requested information during the process and assuring the completion of all action plans

• With the assistance of Quality Assurance Specialist attends Customers audits at the Depot

• Collaborates with internal departments to make reports in a timely manner

• Scheduling of depot rosters/shifts

• Responsible for planning and tracking daily orders and depot activities

• Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product

• Participate in reviewing and authoring global and local Standard Operating Procedures Work Instructions and Tracking Reference Number documents

• Work in all temperature controlled environments including but not limited to

• 15 to 25C

• 2 to 8C

• -20 to -30C

• Physically perform packing process of inbound outbound and returned shipments using Cencora World Courier packaging products where required

• Participate in occasional scheduled weekend tasks for stock control balance sheet and cold chamber cleaning processes

• Lead continuous Improvement initiatives to ensure processes are streamlined

• Fully trained in the Clinical Enterprise Resource Planning

• Verifies and signs operation jobs

• Have deep knowledge of all the protocols stored at World Courier Depot to provide instructions to all the Depot Staff

• Willingness to be trained how to use Export Waiver Process equipment and/or Forklift

• Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request

• Perform any other duties the employee has been trained for as assigned

Internal Communication and Information Sharing

• Keep Internal Stakeholders informed of the progress of their order and shipment

• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction

• Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed

• Provide information to all World Courier Australia business units to ensure work output is coordinated in an effective manner

• Contribute to team and organisational wide discussions by sharing ideas experiences and recommendations around improving the effectiveness and efficiency of the business

Teamwork and Collaboration

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently while maintaining a harmonious team environment

Policy and procedure

• Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives

• Ensure World Courier Australia compliance with all government legislative and other requirements such as Australia Customs Service Civil Aviation Safety Authority Australian Quarantine and Inspection Service International Air Transport Association International Organization for Standardization

• Ensure full compliance with international local regulations such as World Courier Australia Registered Air Cargo Security Program (Registered Air Cargo Security Program) Australian Customs International Air Transport Association regulations

• Ensure full compliance with World Courier Australia quality management systems (Good Practice)

Workplace Health and Safety

• Actively promotes a culture that values a safe and healthy workplace

• Take reasonable care of and cooperate with actions taken to protect;

  • The health and safety of both themselves and others

  • Report all accidents incidents and hazards to their supervisor as soon as is practicable

• Ensure compliance with relevant Occupational Health & Safety legislation and that any issues are identified and actioned in line World Courier Australia policy

Reports Directly To:

General Manager Supply Chain

.

Experience:

• Normally requires two (2) to four (4) years directly related and progressively responsible experience including at least one (1) year in a management role and preferably in the Clinical Trial business

• Preferable for candidate to have some work experience in warehousing

• Full command of English

• Preferable to have a broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations

Education:

• Preferable to have a broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations

Minimum Skills Knowledge and Ability Requirements:

• CompletedYear 12 VCE (or equivalent)

• Excellent written and verbal English with strong professional communication skills (active listening negotiation de-escalation/conflict resolution timely updates and action closure)

• Physically able to safely lift up to 20kgindependently in line with manual handling training

• Flexible and adaptable able to work quickly and accurately under pressure tight timeframes and high-volume demands while maintaining a calm client-focused approach

• Self-driven and proactive using initiative to work autonomously resolve client issues and identify/improve processes through creative problem-solving and sound decision-making

• Strong leadership and teamwork demonstrating reliability accountability integrity discipline humility cooperation and strong interpersonal skills

• Analytical and reporting capability with high numeracy strong attention to detail and the ability to organise interpret and present data and insights clearly

• Strong systems capability including advanced Microsoft Office skills (Excel pivot tables VLOOKUP advanced formulas; Word Outlook PowerPoint) and experience withWarehouse Management Systems

• Pharmaceutical compliance awareness with understanding of the sensitivity of handling pharmaceutical products and working to and reviewingStandard Operating Procedures

• Demonstrates agrowth mindset: open to feedback willing to take on work beyond standard scope asks for help when needed and supports team development

• A calm and customer focused approach

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned