Billing Services & Solutions Manager

Balcatta - Australia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Manager Billing Services & Solutions

Do you thrive on driving change building capability and shaping a highperformance resilient culture across complex highly regulated customerfocused environments

About the Role

Were looking for an experienced and forwardthinking leader to step into the role of Manager Billing Services & Solutions. This is a highimpact position responsible for leading a large processing centre and shaping the future of customer billing across Western Australia.

Youll lead large teams drive process improvement and champion transformation across a critical customerfacing function. If youre energised by leading people improving systems and delivering exceptional customer outcomes this role offers the opportunity to make a significant difference.

What Youll Be Doing

Leading service delivery teams responsible for accurate customer records property ratings and billing
Managing and evolving water loss prevention and leak assistance programs supporting positive customer and waterwise outcomes
Ensuring compliance with all regulatory obligations across billing operations
Collaborating across the business and building strong relationships with internal and external stakeholders
Driving change at scale to modernise systems processes and customer experience
Leading and developing large direct and indirect teams fostering a highperformance and peoplefocused culture. Driving performance through clear KPIs coaching and continuous improvement
Championing innovation to streamline operations and deliver better customer outcomes

About You

Youre a strategic and influential leader with experience managing large complex operational environments. You excel at building capability in teams driving performance and leading people through change.

Youll also bring:

A degree in finance business or a relevant discipline

Strong leadership experiencecoaching mentoring and developing others

Confidence and composure in fastpaced evolving environments

A customercentric approach grounded in operational excellence

A passion for improving processes and delivering value

Real benefits that matter

Real flexibility with options to work from home and flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Sound like a match Apply today

If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 27^th February 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form can contact a Recruitment Officer at or.

To read our diversity and inclusion statement please visit our website

Required Experience:

Manager

Manager Billing Services & SolutionsDo you thrive on driving change building capability and shaping a highperformance resilient culture across complex highly regulated customerfocused environmentsAbout the RoleWere looking for an experienced and forwardthinking leader to step into the role of Manage...