Assistant Store Manager, Swan Hill
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
As one of Australias top telecommunications providers Optus connects more than 11 million customers daily across mobilebroadbandand digital products.
Werelooking to bring on board a supportive driven andpeoplefocusedAssistant Store Managerto join our Swan Hillteam. If you love developing others energising a team delivering outstanding customerexperiencesand stepping into a challenge of leadership with confidence then take the next step in your career
At Optus we collaborate with purpose support one another take accountability act withintegrityand celebrate our wins as one team. Together we learn grow overcomechallengesand build genuine connections both with our customers and with each other. As a Second in Chargeyoullplay a key role in helping to develop the stores culture driving performanceoutcomesand contributing to its overall success.
Whatyoulldo:
Lead by example supporting your Store Manager to create a positivehighperformanceculture where your team feels motivatedincludedand confident where your team feels motivatedincludedand confident to shine.
Support the store manager to coach mentor and develop team members through clear guidance meaningful feedback anddaytodaysupport helping them deliver exceptional customer experiences.
Help tomaintainan energisedcustomerfirstenvironment that feels warmwelcomingand inspiring for both customers and your team.
Support smooth daily operations from team coordination to service delivery while finding opportunities to uplift performanceefficiencyand customer experience.
Handle escalated customer enquiries with calm professionalism modelling effective deescalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins supporting goal setting encouraging continuouslearningand strengthening collaboration.
What you bring:
Supportive Leadership:You empower others through your actionsintegrityand encouragement helping people to perform at their best.
CustomerFirstCoaching:You lead by example coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure:You stay composed during reactive or complex situations modelling effective deescalation and helping your peers to manage challenges with care.
Operational & Business Awareness:You have a strong grasp of retail operations know what drives performance andshowcasebalanced step up to leadership with store efficiencies.
Team Culture & Adaptability:You support to build an inclusive team environment and stay flexible andsolutionsfocusedwhen priorities shift or customer needs change.
Whatsin it for you
Competitiveremunerationand exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
Competitive leave policies includingadditionalConnected day to focus on culture family health community orwhateversimportant to you.
We support growing families with inclusive carer-neutral paid Parental Leave of up to 14 weeks.
Buildfuturereadyskills through Optus U with industrymicrocredentialscreated alongside La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).
Put your wellbeing first with free access to counselling and support services available 24/7 across multiple channels.
Not sure you meet every requirementDontlet that hold you back. We value potential just as much as experience and this role might be exactly where your next chapter begins.
At Optus we are strengthened by others and that means valuing diversity and saying yesto embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process please emailor call.
For more information on Diversity Inclusion & Belonging at Optus please visit Experience:
Manager
Key Skills
- Labor Cost Analysis
- Organizational skills
- Communication skills
- Store Management Experience
- Management Experience
- Retail Sales
- Guest Services
- Schematics
- Merchandising
- Cash Handling
- Supervising Experience
- Retail Management
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
