Junior Manager Traffic Control Bangalore (mfd)

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

Were looking for a motivated and driven Junior Manager Traffic Control (India) to help shape and grow our operations team drive efficiencies and directly influence FlixBuss success in India. This role will play a key part in scaling our Traffic Control operations across South India while collaborating closely with global teams. This role is a mix of Customer support Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch.

This is a hybrid role based in Bangalore requires travel and has 24/7 rotational shifts.

About the Role

• Support and grow the South India Traffic Control Team fostering a high-performance collaborative culture.
• Define develop and implement SOPs aligned with global policies and regional needs.
• Collaborate with Smart Operations at HQ to drive digital transformation and automation.
• Train and coach team members on process updates ensuring quality and consistency.
• Monitor and analyze KPIs (CSAT AHT Process Utilization) to maintain operational excellence.
• Lead onboarding of new team members and oversee quality assurance in daily operations.
• Work with cross-functional teams and stakeholders to streamline workflows and improve efficiency.
• Provide on-call support lead crisis management and work flexible rotational shifts including nights and weekends.

About You

• Minimum 6 years of experience in Customer Service preferably in the travel mobility or transport industry.
• Strong understanding of customer service operations and KPIs (e.g. SLA CSAT AHT Utilization).
• Assertive and calm under pressure especially in high-stress or crisis situations.
• Highly organized proactive and capable of working independently.
• Excellent verbal and written communication skills.
• Strong team player with a collaborative mindset.
• Demonstrates a high commitment to safety and customer satisfaction.
• Fluent in English and Hindi; knowledge of Tamil/Telugu/Kannada or other regional languages is a plus.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role work from another location for up to 30 days per year.
• Hybrid work model: We are an office-first company but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location please check out this link:Locations - Flix Career

Why Join Flix

At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.

If youre ready to grow and lead your journey Flix is the place for you!