Customer Solution Strategist

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

As a Customer Solution Strategist you will be the primary visionary for our most significant enterprise accounts. You arent just answering RFPs; you are redefining how C-level executives (CFOs CHROs and CIOs) view their business future. You will bridge the gap between what is and what is possible orchestrating complex internal and external teams to ensure our customers dont just buy a productthey realize a transformation.

Key Responsibilities

1. Strategic Advisory & Executive Partnership

• C-Suite Relationship Management: Build and sustain deep credible partnerships with the oCFO oCHRO and CIO serving as a trusted advisor who understands their personal and professional KPIs.

• Provocative Thought Leadership: Challenge the status quo. You will guide customers to think beyond immediate pain points toward a future-state vision creating a safe space for radical business honesty and expert-led innovation.

2. Solution Strategy & Transformation Orchestration

• Long-Term Roadmap Development: Lead the co-creation of Strategic Roadmaps and Strategic Staircases. You will align our technology with the customers 35 year pillars such as ESG mandates becoming a learning company or achieving Growth without Growth.

• Custom Innovation: Identify unique business use cases that require out of the box thinking leveraging tools like Workday Extend to co-innovate and bridge functional gaps.

3. Value Realization & Growth Engineering

• Architecture White Space Identification: Proactively diagnose White Space within an accounts architecture to identify expansion opportunities that increase the platform footprint and customer ROI.

• Adoption & Churn Mitigation: Act as a Value Doctor. You will diagnose root causes of low adoption (Sold Not Implemented - SNI) and collaborate with Value Management to build compelling business cases for continued investment and optimization.

4. Internal Advocacy & Operational Leadership

• Account COO: Act as the operational lead for the Solution Consulting team. You will orchestrate specialized resourcesincluding Architects Specialists and Business Analyststo ensure a unified front for the account.

• Product Feedback Loop: Serve as the Voice of the Strategic Customer back to Product Management ensuring that the most critical needs and product gaps are prioritized in the development pipeline.

• Strategic Programs: Partner with the Strategic Accounts Office (SAO) to execute high-stakes Top-to-Top reboots and Get Ahead initiatives

About You

Required Skills & Experience

Mindset

• Farmer Mindset: Focused on long-term relationship cultivation rather than just short-term wins.

• Challenger Mindset: Comfortable disrupting a customers status quo to drive better outcomes.

• Growth Mindset: Continuously seeking ways to expand Workdays impact within the organization.

Technical & Strategic Acumen

• Broad Workday Knowledge: A wide understanding of the Workday ecosystem and the ability to connect platform capabilities to business value.

• Strategic Thinking: Ability to translate complex business challenges (M&A digital transformation cost-out targets) into technical solution roadmaps.

• Compete for Capital: Skills in financial acumen to justify investments to CFOs.

Other Qualifications:

• Workshop Facilitation: Expert-level ability to design and lead engaging workshops (Innovation Days ARS sessions Design Thinking).

• Active Listening & Empathy: Deep diagnostic skills to uncover latent needs and understand the political landscape of a customer.

• Master Storytelling: Ability to weave a compelling narrative that connects Workdays innovation to the customers North Star.

Basic Qualifications:

• 5 years in a similar role customer facing role HCM product focus

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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