Team Manager, Customer Onboarding (EMEA)

We are looking for someone to lead and manage the Customer Onboarding team for FCM within the EMEA region with overall responsibility for people leadership and workstack management for project management functions. This role drives efficiency in onboarding processes applies improvements to project management and works closely with the Technical Implementation Team Manager. The Team Manager is responsible for driving the overall global and EMEA strategy within the team managing resources to ensure lead time for allocation does not exceed 4 weeks and maintaining a high-level overview of current projects and escalation points.

About FCM

FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.

Qualifications

• Minimum 3 years experience in implementation/onboarding management or similar role - Essential
• Previous people management experience - Essential
• Online Booking took knowledge - Essential
• Comprehensive understanding of onboarding and implementation processes - Essential
• Proven success in previous roles - Essential

Whats in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .