Customer Service Analyst

Santiago - Chile

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Edgewell is a global team of over 6000 visionaries doers and makers. Our secret is people and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together we reimagine good mornings and endless summers strive for more sustainable ways to beautify and bond and do it all with not only confidence but determination.

Position Summary
Ensure the entire order process from receipt of purchase orders in the system to deliver to customers ensure that the 3PL receives processes and plans orders through to deliver according to customer requirements ensure that billing electronics complies with the current requirements of the local authorities for its entry into the payment process.
Support OTC model which considers processes as order management and order fulfilment Billing.

Universal Accountabilities
Manage sales orders
Manage complaints
Manage returns
Manage Billing and credit notes

Specific Accountabilities
Support customer service strategy
Coordinate business review with top Customers (inter and externally)
Define and coordinate customer service survey
Credit notes process (rejection and returns)
Backorder management
Coordinate peak season deliveries
Coordinate special requirements to deliver
POD management
Electronic invoice management

Required Skills and Experience
Bachelor Degree in Industrial engineering preferably. Acceptable: Engineering in Transports
Business performance management (Scorecard and KPIs)
Order to Cash: Order Processing and Stock Management
Order to Cash: Invoicing
Customer Concerns Management
2 years in areas of Customer service area or logistics.

Preferred Skills and Experience
End to end supply chain understanding.
Collaboration and Relationship Management
Desirable English command at basic level (read and write).
Advanced Office software; search for information in the Internet; Networking; Management software (ERPs preferable SAP).
Ability to lead change
Strong interpersonal and communication skills
Problem-solving ability.

Work Environment
Availability to work in 3PL site twice per week
Work schedules that vary from typical business hours.

For more Information about how We Make Useful Things Joyful Visit

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team where good ideas can thrive and our colleagues can learn and lead. We prohibit discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any legally protected status in accordance with applicable federal state and local laws. We listen deeply and speak directly to create an environment thats open to difference. We aim to bring joy to not only the products we create and the people we serve but our colleagues across the globe too.

Required Experience:

Universal Accountabilities
Manage sales orders
Manage complaints
Manage returns
Manage Billing and credit notes