Continuous Improvement Intern Summer 2026

This is a paid internship range of $22/hr - $39/hr (depending on role and qualifications) for those currently pursuing undergraduate degrees and higher rates for those currently pursuing graduate level degrees.

Sound Transit also offers a competitive benefits package with a wide range of offerings including:

• Health Benefits: We offer two choices of medical plans a dental plan and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents including a spouse or domestic partner.
• Employee Assistance Program.
• Paid Time Off: An accrual of up to 4 hours per pay period. Up to 2 floating holidays.
• Full-time interns will receive an ORCA card at no cost. This card can be used on buses trains water taxis in the Puget Sound region along with the Monorail and Seattle Streetcar.
• In addition to compensation and benefits youll find that we provide work-life balance opportunities for professional development and recognition from your colleagues.

Tentative 2026 Internship Dates:

• Semester students: May 18th to July 24th
• Quarter students: June 15th to August 21st

DEPARTMENT OVERVIEW

Within Sound Transits Agency Oversight department the Agency Controls division partners with teams across Sound Transit to provide clear reasonable standards trusted data and actionable guidance empowering them to anticipate issues manage risk make confident decisions and embrace opportunities for improvement.

Within Agency Controls the Continuous Improvement Program (CI Program) empowers Sound Transit to make things a little better every practice CI partners across Sound Transit to co-design simpler smarter processesproviding structured guidance actionable insights and solutions that deliver measurable results for our internal customers across the agency.

The CI Team relies on establishing strengthening and serving cross-team partnerships throughout the agency. This requires constantly building awareness with potential internal customers educating new and existing internal customers on our methods and communicating success stories as our internal customers achieve new milestones.

The CI Team is seeking an intern to help us build strengthen and accelerate these communications to our internal customers. The intern will be responsible for developing engaging varied and reusable content and polished materials. You will have access to an experienced knowledgeable and supportive team of at least 5 industry professionals to guide and champion your work.

PRIMARY DUTIES AND RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific duties.

JOB DUTIES:

• Awareness-building: Develop materials to promote CI Program service offerings to diverse internal audiences including to potential new internal customers.
• Education: Develop materials to teach key CI Program methods to diverse internal audiences including to new and existing internal customers.
• Success stories: Develop materials to communicate results of past efforts to diverse internal audiences including to executive leadership cross-department peers and potential new internal customers.

• Written materials digital and/or printed:Intranet web pages; Monthly or quarterly newsletters; Newsletter posts or articles; Email campaigns; Case studies.
• Visual materials: Posters; Flyers; Infographics; Presentation slides; User-friendly how-to guides or formal procedures.
• Multimedia materials: Live short-form video clips; Animated short-form video clips; Audio clips.
• Interactive materials: Self-paced online courses; Surveys.
• Behind-the-scenes materials: Content calendars & campaigns; Templates; Logos; Standardized editorial guidelines; Distribution lists; Project plans & task tracking; Progress reports.
• We are also open to your suggestions for other creative and engaging methods!

POTENTIAL PROJECTS:

Awareness-building: Develop materials to promote CI Program service offerings to diverse internal audiences including to potential new internal customers.

• Refresh existing Intranet pages for the CI Program designed to invite new internal customers to engage with us.
• Develop new promotional materials such as posters flyers and presentations.
• Plan and support execution of an internal campaign to increase the visibility of existing and newly developed content.

• Create user-friendly how-to guides to help new internal customers understand how to engage with our services.
• Create user-friendly templates that anyone at the agency can use to apply our methods on their own.
• Plan and support execution of an internal campaign to increase the visibility of newly developed content.

• Assemble concise compelling stories that showcase results from a past complex business or technical initiative in a way that is relatable to a general audience.
• Develop varied materials to communicate these success stories across multiple communication channels: case studies newsletter articles short-form videos infographics etc.
• Plan and support execution of an internal campaign to increase the visibility of newly developed content.

MINIMUM QUALIFICATIONS:

Non-Technical

Applicants must be a current college student in good academic standing enrolled in an accredited associate bachelors or graduate degree program in Marketing Communications Public Relations Journalism Instructional Design or relevant two-year certificate.

ADDITIONAL SKILLS:

• Clear and concise written communication.
• Clear and concise verbal communication.
• Tailoring messages appropriately to the needs of different audiences.
• Communicating complex business and technical concepts in a way that is accessible for a general audience.
• Generating audience interest in unfamiliar business and technical concepts.
• Highly organized in managing and tracking daily and weekly tasks.
• Meticulous attention to detail for polished written and visual materials.
• Developing efficient repeatable scalable methods to deliver future content.
• Asking timely and thoughtful questions to seek clarification seek help and seek input when needed.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Web design.
• Graphic design.
• Short-form video production.
• Video and audio editing.
• Instructional design.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

• Work is performed in a standard office environment.
• Subject to standing walking bending reaching stooping and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class.

Required Experience:

Intern