Property & Casualty Claims Manager

ABOUT HUB:

Job Summary

The Property & Casualty Claims Manager oversees the functions of the Property & Casualty Claims team managing accountabilities in the administration of property & casualty claims. This is a leadership and supervisory position that manages processes training and collaboration amongst Claims Advocates as well as operational sales support and client related services. This position may also assume the duties and responsibilities of a Claims Advocate providing interpretation of property & casualty claims analysis advocacy and dispute resolution act as liaison between Clients adjusters lawyers and insurance companies claims management and other related client services.

Duties & Responsibilities

• Manages and provides mentorship to claims representatives residing at multiple offices.

• Ensures client questions / concerns are addressed by claims department or Third Party Administrator.

• Develops implements and enforces property & casualty claims procedures processes and reporting practices.

• Handles high profile clients property & casualty claims for top 200 accounts.

• Builds trust with external and internal executive teams through direct interactions and presentations.

• Meets with clients to discuss on reserve adequacy and proper claims handling.

• Provides and supports clients with claims solutions specific to their business operations.

• Assists clients in managing their potential exposures and risks associated with their specific operations.

• Coordinates and conduct claim reviews with multiple insurance carriers &/or TPAs.

• Assists with marketing and sales of claims management services to prospective new accounts.

• Communicates and strategize with insureds carriers TPAs adjusters attorneys etc. to settlement.

• Reviews policies to determine coverage for appropriate reporting.

• Reads summons leases and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest indemnification and hold harmless.

• Maintains diary of files for follow-up and document all follow-ups via notes in database for phone work or via letters of confirmation.

• Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

• Creates and maintain claim trending lag time reports and loss analysis of complex claims.

• Navigates various carrier databases.

• Hands-on interaction with account service units.

• Reviews carrier coverage position letters and as appropriate create correspondence disputing the carrier position.

• Acts as a liaison to other offices with regard to the distribution of work / claims.

• Leads the integration of acquired claims personnel and operations into HUBs standards and workflows including conducting comprehensive skills assessments of incoming staff; develops and executes transition plans that ensure continuity of service and alignment.

• Acts as a resource for problem escalation when the team encounters complex issues. Reaches resolutions or identifies the need to further escalate an issue and communicates appropriately with all necessary parties.

• Answers team member questions helps with team member problems and oversees team member work for quality and guideline compliance. Provide appropriate feedback and identify training opportunities.

• Conducts annual performance reviews for all direct reports and assists in annual budgeting and ongoing operational expense monitoring for all locations/departments.

• Conducts team meetings to update members on best practices continuing expectations assignments and responsibilities clearly and professionally.

• Develops and executes product service and technical training programs sets departmental expectations standards policies and procedure and periodically audits/reviews standards to provide personnel coaching or feedback management.

• Performs other duties and projects as assigned.

Job Specifications

Qualifications

• High School Diploma / GED

• 10 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience

• Property & Causality License preferred

Knowledge / Skills / Abilities

• Confidence and demeanor to effectively interact with all levels within the organization.

• Computer skillsincluding Microsoft Office Suite Outlookand agency management systems.

• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients needs.

• Ability to respond to customer needs solicit customer feedback to improve service and handle difficult or emotional customer situations promptly and accurately.

• Ability to effectively work with a team and coach others in developing their skills and abilities.

• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.

• Ability to assertively direct and supervise staff; including but not limited to responsiveness to staff needs and personnel issues and provide consistent/fair evaluation.

Leadership Capabilities

• Identifies and resolves strategic challenges.

• Prioritizes attracting and developing diverse talent.

• Uses knowledge of market industry and company trends to set priorities.

• Offers suggestions to reduce costs improve quality or revenue.

• Guides others in preparing and responding to change while adjusting for varying demands.

• Proactively helps and involves others.

• Creates an environment with open and direct and respectful communication.

WHAT YOU BRING TO THE TABLE:

• Energetic and goal-driven with strong follow-up discipline.

• Consultative communicator who thrives on helping brokers succeed.

• Analytical mindset with comfort discussing rates participation and underwriting variables.

• Team player who can balance high-volume outreach with personalized service.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here at Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the US Recruiting Team toll-free at or. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $110000 - $125000 depending on geographical location and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits and eligible bonuses equity and commissions for some positions.

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HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.