Ticket Seller 2 (Resource Employee), LA Memorial Coliseum
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
USC Auxiliary Services one of the largest divisions at The University of Southern California is focused on making a difference for over 65000 students athletes faculty staff and guests who visit our campuses each day. Through our innovative services our six central business units (USC Bookstores USC Hospitality USC Housing USC Transportation the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders scientists filmmakers engineers and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
As the home for USC Trojans football since 1923 theLos Angeles Memorial Coliseumalso plays host to concerts international soccer matches food festivals and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be The Greatest Stadium in the World.
We are seeking Ticket Seller 2 (Resource Employee)to join our rapidly growing team.
Resource employees are hourly non-exempt employees and cannot work for the university more than 1000 hours within a rolling 12-month period.
The Opportunity:
This position provides a higher level of Ticketmaster experience responsible for conducting in-person and by-phone ticket sales using the Ticketmaster ticketing system balancing and accounting for cash and charge/debit receipts for daily sales transactions and organizing and distributing will call tickets. The Ticket Seller also communicates effectively and maintains high standards of customer service during all sales transactions responds to customer inquiries regarding building information directions event seating ticketing parking and general concerns during the sales process.
Job Accountabilities:
Ticket Selling
Will Call
Processing promoter requests
Receive and process counter phone and mail ticket orders using various aspects of the ticketing system.
Follow proper cash handling procedures regarding money and ticket reconciliation after every work shift.
Provide accurate facility information and exceptional customer service to all customers. Performs other related duties as assigned or requested.
The University reserves the right to add or change duties at any time.
Position specific Job Qualifications:
High School diploma or equivalent.
Ticketmaster experience required
Prior sales and customer service experience; ticketing sales is preferred.
Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
Strong professional communication skills.
Basic computer knowledge.
Ability to work independently prioritize and meet strict deadlines
Additional Information pertinent to this specific position:
This job will require a flexible schedule. May have to work weekends evenings and/or holidays.
Understand both verbal and written instructions in English
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence community well-being open communication and accountability.
The Trojan Family Rewards:
We pride ourselves in creating theBEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit support advocates work-life balance and employee well-being. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one Join us!
FIGHT ON!
The hourly rate for this position is $24.00.When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.
High School diploma or equivalent required.
Experience:
Previous experience using the Ticketmaster ticketing system in a box office venue or event setting.
Prior experience in customer service and/or sales preferably in a ticketing box office or live events environment.
Demonstrated experience handling and reconciling cash including accurate calculation of sales transactions and end-of-shift balancing.
Skills & Abilities:
Ability to communicate professionally and effectively with customers in person and by phone.
Ability to provide accurate information regarding event seating ticketing parking and venue directions.
Basic computer skills including the ability to navigate ticketing and point-of-sale systems.
Ability to work independently manage multiple tasks and meet strict deadlines in a fast-paced environment.
Strong attention to detail and accuracy particularly in cash handling and ticket reconciliation.
Work Requirements:
Ability to work a flexible schedule including evenings weekends and holidays as required by event schedules.
Ability to understand and follow verbal and written instructions in English.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Non-discrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
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