Secure Purchase Activation Specialist

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Customer activation specialist

A leader in vehicle ecommerce eBay Motors aims to be the source that consumers shop first when searching for cars trucks motorcycles commercial trucks and other specialty vehicles.

In this role you are responsible for bringing buyers and sellers together utilizing the tools and services at your disposal. The process includes outreach to facilitate a buyers and sellers utilizing Secure addition you will build relationships with eBays premium C2C vehicle sellers to help them grow their sales and GMV through Secure Purchase. As a Secure Purchase expert you will assist other team members with transactions and at times act as a liaison between eBay and Caramel customer service teams.

What you will accomplish:

Helping complete online transactions by opening the lanes of communication

Calling texting and emailing the buyer and seller to educate them on how to complete Secure Purchase transactions

Facilitate delivering GMV to the Motors Vehicles Category

Interact with internal and external partners to realize opportunities

Hone skills of communication in the Motors industry

Premium seller engagement

Coach and assist team members

Become an expert in the various Secure Purchase/Caramel products and processes

Problem solve when needed to deliver a positive buying and selling experience

Provide feedback from buyer and sellers to help product and experience teams improve the site experience

What you will bring:

Motors industry knowledge and experience

Proficient communication skills

Track record of task completion

Self starter

Detail oriented

Located in Draper UT 4-days a week (M-TH) in office with an option to work from home 1-day per week

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Required Experience: