Lead ServiceNow Engineer – Integrated Risk Management (IRM)

This is a seniorlevel role designed for a ServiceNow Risk Management expert who not only delivers highquality solutions but also maintains strong awareness of ServiceNows product roadmap upcoming IRM capabilities and industry best practices. The individual will actively engage with ServiceNow product teams stay ahead of platform innovations and help Guardian assess how emerging features can strengthen our ERM capabilities.

You will partner closely with business stakeholders ServiceNow platform engineering enterprise architecture data teams and risk domain leaders to shape the evolution of our risk technology ecosystem.

The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering maintaining and advancing Guardians risk management applications on ServiceNow. You will drive improvements in configuration standards system reliability performance and automation. You serve as a mentor to junior engineers and collaborate closely with other Guardian Technology teams to ensure platform scalability and alignment to Guardians architecture and data standards.

You will be responsible for following set of activities:

Run(Operations & Stability)

• Lead day-to-day technical support for IRM BCM and TPRM applications in production

• Maintain andoptimizeexisting configurations including forms lists workspace views notifications and ACLs

• Monitor scheduled jobs integrations and data quality checks related to risk continuity and third-party data

• Maintain shared dashboards and reporting data sources used by business stakeholders

• Provide Level 2 support for incidents and problems related to IRM BCM and TPRM

Change (Enhancements Design and Development)

• Partner with business product owners to convert requirements into highquality technical designs aligned to OOTB best practices.
• Implement enhancements across IRM BCM and TPRM including flows approval logic persona models questionnaires scoring frameworks and portal/workspace improvements.
• Build and maintain Flow Designer logic business rules Script Includes UI actions and other configurations.
• Strengthen integrations with CMDB Archer vendor systems and external content providers (Integration Hub REST SOAP APIs).
• Contribute to reusable components coding standards and configuration governance for the IRM domain.
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian
• Mentor and guide junior team members supporting their growth in ServiceNow configuration and risk domain knowledge

Product & Strategic Engagement

• Maintain strong awareness of ServiceNow product roadmaps store releases and IRM/BCM/TPRM module enhancements.
• Participate in ServiceNow roadmap workshops advisory councils developer events and product feedback sessions.
• Build working relationships with ServiceNow product managers and solution architects to advocate for Guardians needs.
• Assess new capabilities (e.g. AI features workspace enhancements GRC content packs) and recommend adoption strategies.

• Provide thought leadership on how ServiceNow IRM can advance Guardians risk management maturity.
• Help shape longterm technology strategy for ERM BCM and TPRM solutions

You Have

• 10 years of experience configuring and integrating enterprise SaaS platforms.

• 5 years of hands-on ServiceNow development or advanced administration

• Strong understanding of ServiceNow platform capabilities including tables relationships ACLs UI policies Flow Designer and scripting using JavaScript

• Experience implementing or supporting IRM BCM TPRM or other non-ITSM modules.

• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders

• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communicationskills and comfort working across technical and business teams
• Strong understanding of data governance performance tuning and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication stakeholder partnership and mentoring skills.
• Bias for automation simplification and continuous improvement.

Nice to Have

• ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) IRM CISBCM CISTPRM or other relevant certifications.
• Experience with scoped applications CI/CD pipelines and update set management.
• Familiarity with risk compliance continuity or thirdparty risk methodologies.
• Prior participation in ServiceNow advisory boards roadmap discussions or beta programs
• Experience with integrations using REST SOAP orIntegration Hubspokes
• Experience with other GRC or risk management platforms (Archer RSA MetricStream LogicGate OneTrust etc.) that can translate to ServiceNow IRM

Location

• Three days a week at a Guardian Office in New York NY; Holmdel NJ Stamford CT or Bethlehem PA

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment order to be a successful applicant. you must be legally authorized to work in the United States without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.