Call Center Representative Medical Assistant

Remote position must reside in Connecticut

Hartford HealthCare one of the nations leading health care providers and GoHealth Urgent Care an on-demand consumer-centric care company are operating urgent care centers across the Connecticut area.

At Hartford HealthCare-GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

Market-leading benefits include:

• Medical Dental Vision 401k matching

• Employee assistance and wellness programs including a strong focus on promoting mental health

• Generous Paid time off

• Growth opportunities

• Sign on bonus up to $3500 for external candidates

Schedule: 36 hours/week

Weekdays: Set schedule (to be determined)
Weekends: Every other weekend
Hours: Weekdays 9 AM6 PM Weekends 8 AM5 PM
Location: Fully Remote (Must reside in Connecticut)

Position Overview
We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication documentation and provider coordination.

Essential Functions

• Receive high volume of incoming patient calls

• Make outgoing calls to relay results to patients as requested by providers

• Document all interactions using Epic SmartPhrases/Templates

• Check voicemails hourly and end of day

• Address provider tasks promptly and route notes to providers

• Prioritize multitasking and documentation accuracy

• Utilize and Respond to Microsoft Teams messages in real-time

• Will utilize company computer requiring VPN and stable internet

• Ensure device encryption and patient data protection

• Objective accurate and complete charting

• Escalate undocumented results to providers

• All patient interactions must be documented

• Maintain professionalism during patient interactions

Job Requirements

Education

• High School Diploma

• Graduate of a Medical Assisting Program preferred

Work Experience

• Medical Assistant experience preferred

• Front Desk experience preferred

• Minimum 2 years of experience with EPIC EMR
  

Required Licenses/Certifications

• Basic Life Support (BLS) at the time of hire obtained through the American Red Cross (ARC) or American Heart Association (AHA).

In lieu of an approved MA Certification we will also accept the following certifications at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN
  

Additional Knowledge Skills and Abilities Required

• Basic Medical Assistant duties

• Ability to type quickly basic computer knowledge

• Proficient in Microsoft Word and Excel

• Detail oriented able to rely on experience and judgment to perform a variety of tasks participate on a team and accomplish goals

• Exceptional written and verbal communication skills

• Able to interact and treat all persons with fairness respect and sensitivity to cultural/social difference

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.