Regional Operations Manager
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Job Summary
Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans.
About the role
You will cover a geographical region reporting to the Regional Manager. You will also:
What youll need to have
These are the essential skills or experience needed to succeed in this role.
It would be great if you also have
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criteria.
Our benefits
Why Boots Opticians
At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and lets see whats possible when we change for the better.
Whats next
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Keywords
operations manager loss coaching customer complaint employee relations availability analysis continuous improvement profit sales management leadership clinical optometry customer service regional
About the role
You will cover a geographical region reporting to the Regional Manager. You will also:
- Lead the Operations and Loss agenda across the region
- Share best practice and coach store leaders to provide an outstanding customer experience in every store.
- Deliver standards across the region including operational compliance measures
- Support the Regional Manager with customer complaints and employee relations
- Ensure that the regional deployment of clinics is set up to maximise customer availability
- Analyse trends and performance to identify and support the Regional Manager with particular areas of focus.
- Visit stores to gain insights to further improve the operational running of a store
- Ensure that stores are safe and legal
What youll need to have
These are the essential skills or experience needed to succeed in this role.
- Opticians store leadership experience
- Flexible to travel across the region
- Passion for compliance and operations
- Experience in dealing with employee relations
- Able to coach others get to the root of an issue and identify ways for the manager to solve them
- Effective listening and communication
- Able to analyse data and identify trends and next steps
- Able work independently
It would be great if you also have
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criteria.
- Experience working in Loss
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Why Boots Opticians
At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and lets see whats possible when we change for the better.
Whats next
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Keywords
operations manager loss coaching customer complaint employee relations availability analysis continuous improvement profit sales management leadership clinical optometry customer service regional
Required Experience:
Manager
Key Skills
- Cost Accounting
- Fund Management
- General Management
- Facilities Management
- Domestic
- Airlines
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
