workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Workplace Experience Coordinator

Job Description (Client - New Delhi India)

About the Role:

As a Workplace Experience & Operations Coordinator based in New Delhi India you will own the overall workplace experience be the first impression of Client for employees visitors and partners - delivering a high-touch high-impact workplace experience. Youll be responsible for managing daily operations in the New Delhi India office including collaboration with the local building Community team.

Youll work in close partnership with the Workplace Operations Lead and the serviced office/ co-working partner contributing to larger workplace initiatives office activations and global cultural programs. While the role requires someone highly proactive and independent you will also be a key collaborator on strategic projects that enhance employee experience operational excellence and our cross-site community across APAC.

This role is part of the Real Estate & Workplace Services team which ensures that every Client environment is welcoming functional and aligned with our mission of supporting all of humanity.

What Youll Do:

Take ownership for the overall workplace experience and be empowered to identify and resolve issues end to end; escalate only for safety risks major disruptions or out-of-scope decisions.

Serve as the first point of contact for employees and visitors in New Delhi India delivering warm professional hospitality while following site security protocols and issuing visitor passes. Engage with staff routinely to solicit their workplace experience feedback and take ownership to resolve requests independently. Escalate where there are new precedents impacts safety multi-site impact or policy/leadership needs.

Conduct daily office walkthroughs to ensure a clean safe and well-stocked environment. Oversee mail shipping and receiving office supplies snacks and general inventory.

Manage employee requests through the Jira ticketing system or as advised by Client. Respond to inquiries and feedback with empathy and efficiency coordinating with janitorial or maintenance vendors as needed.

Coordinate and execute on-site and remote events: taking ownership and making real time decisions to secure space manage AV setup and takedown greet guests and liaise with catering or logistics teams. Be accountable to the overall budget associate and only escalate when costs scope risk or safety considerations materially change.

Support and manage meeting rooms all-hands spaces and other bookable areas - helping troubleshoot calendar clashes and ensuring the environment is meeting-ready.

Coordinate with external vendors and building partners for day-to-day services (cleaning IT support catering) ensuring consistent service delivery and building relationships.

Maintain a strong working relationship with building management teams - coordinating access control cleaning schedules maintenance visits and ongoing facilities needs.

Act as a culture ambassador: support Workplace-led employee programs foster inclusive spaces and help implement company-wide traditions and celebrations.

Set up desks provision equipment and conduct office tours for new hires. Provide a memorable onboarding experience in partnership with Workplace and People teams.

Communicate updates and announcements through Slack or email ensuring clarity around visitor experience space usage and office operations.

Work closely with the Workplace Operations Lead on regional initiatives office rollouts employee programs and special projects - serving as an extension of the global Workplace teams vision and execution.

Collaborate with the co-working/serviced office partner and Workplace Security during safety drills evacuation exercises and on-site projects.

What Youll Need:

3 years of experience in office coordination hospitality facilities or workplace operations.

A strong operational mindset with a genuine passion for building meaningful employee experiences.

Proven ability to manage multiple projects and competing priorities with exceptional attention to detail.

Excellent written and verbal communication skills across email Slack and in-person interactions.

Proficiency in Google Workspace (Docs Sheets Slides) and comfort using internal systems like Jira or help desk platforms.

A proactive positive and solutions-oriented attitude - someone who thrives in fast-paced people-first environments.

Fluency English is required;

Others:

The role includes potential for overtime and after-hours coverage when necessary.

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.