Hospitality Desk Ambassador

Boston, NH - USA

Hourly Salary: $ 17 - 24

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients families and hospital staff providing exceptional customer service and ensuring a welcoming and supportive environment. This role also assists with patient navigation address concerns and promote a positive hospital image.

Does this position require Patient Care
No

Essential Functions
-Greet patients visitors and staff with a warm and professional demeanor.

-Assist patients and visitors with navigation within the hospital including directions to departments facilities and services.

-Address and resolve patient and visitor inquiries concerns and complaints in a timely and empathetic manner.

-Assist patients with check-in and check-out processes ensuring a smooth and efficient experience.

-Act as a liaison between patients families and hospital staff ensuring clear and effective communication.

-Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

EducationHigh School Diploma or Equivalent required or Associates Degree Healthcare Administration preferred or Associates Degree Related Field of Study preferredCan this role accept experience in lieu of a degreeYesLicenses and CredentialsExperienceExperience in customer service healthcare or a similar setting 0-1 year preferredKnowledge Skills and Abilities- Exceptional interpersonal and communication skills with a strong focus on customer service. - Ability to handle sensitive situations with empathy and professionalism. - Strong problem-solving skills and the ability to work under pressure. - Proficiency with office software (e.g. Microsoft Office Suite) and general administrative tasks. - Ability to work collaboratively with teams and departments.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 50lbs(w/assisted device)

Carrying Frequently (34-66%) 20lbs - 50lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Site: The Brigham and Womens Hospital Inc.Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service st...