Customer Service Advisor

Petersfield - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Title: Customer Operations AdvocateContract Type: PermanentLocation: Chatham PetersfieldWorking Pattern:Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where We OfferWe care about your wellbeing not just your work. Our benefits are designed to support your life your health and your growth:Holidays: 25 days (rising to 30) buy/sell up to 5 days swap up to 4 bank : Up to 10% employer Leave: Enhanced maternity (post-probation) 4 weeks paternity and paid neonatal & carers : Work abroad for up to 20 days a year in approved Leave: Your birthday off : 2 paid volunteering : Access to LinkedIn Learning for all Wellbeing: Free Snoop Premium : Self-pay Denplan & optional Private Medical RoleYou and your TeamAs a Customer Operations Advocate youll play a key role in delivering exceptional experiences for our customers by handling complex queries across multiple channels. Youll specialise in a dedicated product area developing deep expertise that enables you to confidently guide and support customers throughout their journey with role is ideal for someone who thrives on problemsolving enjoys building strong customer relationships and is passionate about providing outstanding service through objectives and regulatory expectations. Youll champion best practice support continuous improvement and help shape a customer-first culture across the a Customer Operations Advocate you will:Deliver exceptional customer experiences by using your product expertise and journeymoment knowledge to engage across telephony and nontelephony full ownership of customer situations exploring individual circumstances and making fair casebycase decisionseven when these fall outside standard customers in vulnerable or financially difficult circumstances ensuring risks are identified controlled and any detriment is quickly confidently within policy process and regulatory requirements maintaining a strong understanding of customer touchpoints and effectively with internal stakeholders to enable firstcontact resolution and informed future customer a flexible continuousimprovement mindset in a fastpaced environment staying proactive in learning and keeping up to date with operational Were Looking ForA confident communicator with strong written and verbal skills able to adapt to a wide range of customers including those in vulnerable in analysing data interpreting facts and figures and using insights to make wellinformed ability to build and maintain professional relationships with both internal teams and external commercial awareness excellent attention to detail and the ability to follow processes accurately while maintaining organised accessible in sales and/or telephonebased environments with desirable experience using First Vision and CRM with working in regulated industries demonstrating an understanding of compliance and governance average process takes up to 4 weeks but well work around your availability. Youll also have access to our Talent Acquisition team are subject to standard background checks (credit fraud and employment references).Who we areAt Vanquis our purpose is simple: to deliver caring banking that helps people make the most of lifes opportunities. Founded in 1880 were now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible tailored proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UKs Best Employers 2025 ranked top 50 nationwide and seventh in Banking & Financial Services. Were also proud signatories of the Armed Forces Covenant actively supporting veterans reservists and military by our values caring for people pulling together finding better ways and getting the right things done were building a workplace where colleagues feel connected valued and empowered. Alongside competitive pay we offer meaningful benefits salary reviews a discretionary bonus scheme and continued invested in your development too. With the right support and hands-on learning youll grow your skills shape your career and realise your We HireWe use AI to help organise applications and surface early matches but all decisions are made by humans. Please apply authentically especially during you need assistive technology or reasonable adjustments (including the use of AI tools) please let the Talent Acquisition team know in advance and well be happy to support you. Where we have reason to believe AI has been used inappropriately we reserve the right to withdraw a candidate from the recruitment OpportunitiesVanquis Bank is an Equal Opportunity Employer. We value everyones unique background identity and experience andwere committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process please contact and wellbe happy to -12345**

Required Experience:

Unclear Seniority

Required Experience:

Unclear Seniority