Assistant Manager

Do you strive to deliver excellence in an atmosphere of luxury andsophistication

Home House the epitome of elegance and prestige is seeking a dynamicindividual to join our team as Assistant House 21 Manager / Maitre d

Why Home House

Join our family: Become part of ateam that prides itself on delivering unparalleled experiences and setting thestandard for luxury hospitality.

Career growth: Elevate yourcareer in hospitality within a renowned establishment with opportunities foradvancement and skill development.

Prestigious environment: Work inone of Londons most exclusive private members clubs in an opulent setting.

Exceptional standards: Embraceour commitment to excellence in service where attention to detail andimpeccable presentation are paramount.

Vibrant atmosphere: Immerse yourselfin the unique energy of Home House.

Your purpose

Hosting andguest experience

Actas the Host / Maître d for the House serving as the first and lastingimpression for members and guests delivering a warm confident andprofessional welcome at all times.

Curateand maintain the overall atmosphere of the House ensuring lighting musiclayout and flow complement the time of day and guest profile.

Ownthe guest journey from arrival to departure proactively managing bookingsseating and special requests to ensure an exceptional experience.

Buildstrong rapport with members and guests recognising preferences and encouragingrepeat visits through personalised service.

EnsureSevenRooms reservations and membership systems are consistently updated andinformed of guest preferences special occasions and service notes to anticipateneeds personalise experiences and deliver a cohesive elevated guest journey.

Leaddetailed pre-service and daily briefings aligning teams on guest personalityinsights engagement approach recognition standards and member preferences.

Activelyencourage and respond to guest feedback using insights to enhance servicestandards and the overall hosting experience.

Handleall guest enquiries feedback and special requests with professionalismdiscretion and efficiency resolving issues confidently and escalating whereappropriate.

Leadership andoperations

Deputise for theHouse 21 and Bars Manager in their absence taking full responsibility for theoperation team leadership and service delivery.

Support the House21 and Bars Manager in maintaining and evolving exceptional service standardsensuring all Standard Operating Procedures are followed consistently.

Lead by exampleon the floor maintaining visibility during service and supporting the team todeliver seamless high-quality service.

Ensure all areasare correctly closed and secured at the end of service and that any faultyequipment machinery or service-ware is reported and actioned promptly.

Commercialawareness

Maintain in-depthknowledge of facilities room rates promotions and operating hours across bothHouses to confidently identify and drive cross-selling opportunities.

Positivelyapproach sales opportunities guiding guests through menus with expertknowledge to maximise revenue.

Ensure all salestransactions are processed accurately and in line with company procedures.

Teammanagement

Supportthe House 21 and Bars Manager with the day-to-day leadership of the teamensuring clear communication and consistent standards.

Trainand mentor new team members on Standard Operating Procedures hosting standardsand service expectations.

Promotea culture of professionalism respect and collaboration maintaining excellentcolleague relations.

Assistwith recruitment onboarding and retention of high-calibre team members.

Supportteam development through regular feedback and quarterly appraisals viaOpenBlend in partnership with the House 21 Manager and Bars Manager

Liaisewith Human Resources regarding employee relations matters ensuring compliancewith company policies and employment legislation.

Budget control

Assistthe House 21 and Bars Manager with the management of our people systems such asFourth and ensure rotas are kept up to date according to business levels.

Assistwith financial reporting including the accurate administration of Microsforecasting and sales opportunities.

About you

• A confident polished and personable hospitality professional with a passion for delivering exceptional personalised guest experiences.
  
  
• Naturally warm and engaging creating strong rapport with members and guests and leaving a lasting positive impression.
  
  
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  
  
• Hosting-led in approach with a strong understanding of guest journey management from arrival to departure.
  
  
• Commercially aware with the ability to identify sales opportunities and confidently guide guests through menus and experiences.
  
  
• A visible leader who leads by example on the floor and supports seamless high-quality service delivery.
  
  
• An inspiring team player who supports trains and mentors colleagues to uphold service and hosting standards.
  
  
• Calm professional and solutions-focused when handling guest feedback enquiries and challenges.
  
  
• Confident using reservations membership and POS systems to support operational excellence and personalised service.
  
  
• Proactive adaptable and comfortable deputising for management when required.
  
  
• Committed to fostering a culture of professionalism respect and collaboration.

In return what do we offer

A supportive andinclusive work environment where your contributions are valued.

Opportunities forcareer advancement and ongoing training.

Competitive salaryand pension.

Private healthinsurance and Employee Assistance scheme.

Gym and retaildiscounts.

50% taxicontribution for late-night shifts.

Complimentary mealson duty.

In-Houseexperiences at both Home House and Home Grown.

Stream (formerly Wagestream).

Full uniform isprovided.

If you feel this is the perfect role and environment for you pleaseshare your CV. We look forward to hearing from you!

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