NPS Prism
Title:Data ScientistII (Work From Home) Hiring Office: Gurugram
Company Profile:
NPS Prismis a market-leading cloud-based SaaS business owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analyticmethodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
WithNPS Prismyou can see whereyourestrong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019NPS Prismhas rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a companyconsistently recognizedas one of the worlds best places to work. We believe that diversityinclusionand collaborationiskey to building extraordinary teams. We hire people with exceptional talentsabilitiesand potential then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Position Summary:
NPS Prism has experienced tremendous growth as a standalone software and data businessover the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.
We areseekingan experienced and highly motivatedData ScientistIIspecializing inLarge Language Models (LLMs)to join our dynamic ideal candidate will have a strongbackgroudinPythonwith OOPS LLM & GenAI andMulti-Agent Chatbotmachine learning natural language processing and a proventrack recordof deploying LLMs to solve real-world problems.
Key Responsibilities:
Developand deployLLM-based solutionsto address various business challenges.
Design build and optimize machine learning models particularly focusing onLLMs such as GPT Llama Flan T5and similar architectures.
Designed and developedLLM-based chatbot solutionsleveragingRAG multi-agent architectures quantitative analysis modules and automated report generation.
Collaborate with cross-functional teams
Collaborate with Data Engineering Product and Technology teams on further build out of analytics architecture.
Conduct research and stayup to datewith the latest advancements in LLMs and NLP.
Analyze and interpret complex data to provide actionable insights and recommendations.
Communicate findings and technical concepts to non-technical stakeholders effectively.
Ensure the scalability and robustness of LLM solutions in production environments.
Participate in code reviews and contribute to the continuous improvement of our ML infrastructure and practices.
Take ownership of end-to-end projectsoperatingwhere theres a high degree of ambiguity and delivering results within ambitious timelines
Required Educational Qualifications Experience & Skills
EducationalQualifications:
Experience:
Skills:
ProficiencyinPythonPySpark SQL and VectorDBandGithub.
Extensive experience with machine learning frameworks and libraries (e.g. TensorFlow PyTorch Hugging Face TransformersLangchain).
Strong understanding of LLM architectures training techniques and fine-tuning methods.
Experience with cloud computing platforms (e.g. AWS Google Cloud Azure Databricks) andAzureMLOpsor other SDLC tools
Excellent problem-solving skills and the ability to work independently and collaboratively.
Strong communicationskills with the ability to explain complex technical concepts to non-technical audiences.
Experience in a start-up fast-growth rapid-change environment
Must be self-motivated dedicated to quality and must always strive to do the right thing
Required Experience:
Manager
NPS Prism provides actionable voice-of-the-customer insights from your own and your competitors’ customers. Start making the improvements they care about most.