Client Support Associate, Commercial Banking

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

The Client Support Associate primary purpose is to ensure objectives related to client service and support with CIBCs internal portfolio management are met through servicing an assigned portfolio. Through client outreach and working with Commercial Relationship Managers (RMs) and Portfolio Managers the Client Services team is an important resource to ensuring client satisfaction and speedy resolution of client requests and transactions.

Key Accountabilities:

• Responsible for outstanding customer service and managing client relationships.

• Responsible for timely and accurate processing of daily client requests (i.e. wires cashiers checks internal transfers account maintenance changes etc.).

• Responsible for the validation review and obtaining approval within authority of day-to-day transactions for clients within RMs portfolio (i.e. loan advances etc.).

• Support RMs by providing assistance with loan and deposit portfolios (i.e. reviewing transactions providing accurate account information daily decisioning of overdrafts etc.).

• Act as a liaison between the client and the RMs/operations/other supporting groups within the organization.

• Responsible for managing and maintaining complete and accurate client information in internal databases.

• Provide a superior level of customer service to clients by facilitating the resolution of loan or deposit issues.

• Maintain current knowledge of commercial Bank products pricing policy and procedures.

• Work with Governance & Controls teams (1Bs) to capture escalate review and report on instances of fraud as defined by the Fraud Management Operating Model.

• Deter/detect/escalate unusual transactions or situations to US AML

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

• Analytical Skills Interpret validate and execute internal and external client requests by establishing new customers signing authorities or amending existing customers signing authorities for complex corporate structures conducting reviews of existing files and correcting documentation gaps relating to either signing authorities or AML discovered during the vetting process

• Client engagement - Focus on each clients experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities processes and opportunities to improve client experience.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• You are goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision
  making.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

At CIBC we offer a competitive total rewards package. This role has an expected salary range of $60000 - $75000 for the market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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