Guest Service Associate at DoubleTree Hotel Downtown Madison

DoubleTree by Hilton Madison Downtown is a three-time Connie Award winning hotel where we pride ourselves on our strong team work and Make It Right mentalities. We truly CARE for our Team Members Guests and community and this shows in our daily work and throughout every interaction. Our hotel is conveniently located on the University of Wisconsin campus with an excellent proximity to the Kohl Center shops and restaurants and the iconic capitol square. We accommodate Guests who are in town for work play and relaxation- so whether they are going to a conference a concert or a delicious date night meal we are committed to ensure that each Guest feels welcomed valued and that their stay is a top priority to us.

DoubleTree by Hilton Madison Downtown is a 164 room property with a state of the art fitness center and ample on-site parking. A complimentary shuttle is provided to Guests daily from 7:00 AM-10:00 PM and our on property restaurant Bistro525 is a delicious and convenient stop for breakfast lunch or dinner.

Shifts are scheduled between 3:00 PM-11:00 PM Monday- Friday and and 7:00 AM-11:00 PM on Saturdays and Sundays.

**Priority shifts include Tuesdays Wednesdays Fridays Saturdays and Sundays**

Team Members typically work two shifts or 16 hours per week but there is availability for more hours. Availability for at least 1 weekend shift is required.

PT Guest Services Associate $16 an hour

DoubleTree by Hilton Madison Downtown is hiring energetic friendly and CARE-ing Guest Services Associates to join our Front Desk team!

At DoubleTree CARE isnt just a wordits how we show up every day for our guests our team members and our hotel. Were passionate about creating warm welcomes memorable moments and exceptional experiences for everyone who walks through our doors.

Ready to start a job where fun meets hospitality If you love meeting new people spreading positivity and making someones day brighter we want YOU! Apply today and start your next adventure with us

As a Guest Services Associate youre more than a check-in/check-out proyoure a hospitality superstar Youll create a friendly welcoming environment where guests feel valued cared for and excited about their stay. Your positive attitude professionalism and genuine CARE will help make every visit unforgettable.

Why join DoubleTree Weve got perks!
Flexible schedulingperfect for summer classes internships and other adventures
8-hour shifts available between 3:00 PM11:00 PM on weekdays and 7:00 AM11:00 PM on weekends
Most Team Members work around 16 hours per week (but well work with your preferences!)
At least one weekend shift required

If youre ready to build experience have fun and be part of a team that truly CARESwed love to meet you!

Perks of being a DoubleTree Team Member

• Starting competitive pay of $16 per hour including paid training.
• Enjoy a raise after 60 days and then again annually.
• Your voice matters to us! Join a team-oriented environment where your ideas are valued and celebrated!
• We provide flexible scheduling- working around classes outside activities and internships.
• You will get the opportunity to explore the world with the Hilton Team Member Travel Program which offers discounted stays at Hilton Brand Properties worldwide. Imagine trips to the beach with you and your friends for $45 a night!
• Conveniently located on a bus line just down the street from the Nitty Gritty.
• Access to complimentary on-site parking and a secured bike rack while working.
• Each shift team members enjoy meal discounts access to a team member only menu and complimentary signature DoubleTree cookies!
• Team Members get 50% off at our in-house Starbucks anytime as well as a 50% discount when dining in at Bistro525.
• All part-time team members receive 40 hours of paid vacation time after one year of employment.

Job Duties & Responsibilities of a Front Desk Agent:

• Provide genuine and accommodating service to all guests.
• Make reservations check guests in and out of the hotel and provide outstanding customer service.
• Assist guests with local directions supplies services and all other inquiries.
• Meet and exceed guest expectations by providing local recommendations and ensuring 100% satisfaction with every interaction.
• Resolve guest issues in a pleasant and timely manner.

We are looking to hire Front Desk Agents who are friendly with a can-do attitude. No hotel experience no problem! If you like working with people and ensuring that they have a fantastic experience we can teach you the rest.

Please apply at or in person at 525 W Johnson Street Madison WI 53703. Applications are available at the Front Desk with same-day interviews available Monday-Friday.