Professional Development Specialist

Agency

Dept of Insurance

Division

Administration

Job Classification Title

Staff Development Specialist II (NS)

Position Number

Grade

NC15

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect. Our agency licenses insurance agents adjusters bail bondsmen and more along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the an ever-changing environment it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products competitive prices and consumer protection.

Description of Work

Salary Recruitment Range: $55221 - $70151
Salary Grade: NC15

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurances mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect
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North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But thats not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations regulate engineering codes and work with building inspectors in every corner of North Carolina.

If youre interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry apply today!

For more information about NCDOI: Summary:
The NC Department of Insurance is committed to fostering a culture of continuous learning and professional growth. We believe that investing in our teams development is key to delivering exceptional results for our consumers and our community. As a member of the Division of Human Resources the Professional Development Specialist will apply the principles of learning HR and organizational training to design implement and evaluate training programs that enhance employee skills knowledge and performance. This role works closely with department leaders to identify learning needs create engaging training materials and ensure compliance with organizational and regulatory requirements. This position requires strong knowledge of HR practices excellent communication skills and the ability to collaborate across departments to meet organizational objectives.

Key Responsibilities include:

- Assess training needs through surveys interviews and performance data.

- Develop and deliver in-person and virtual training sessions.

- Create instructional materials manuals and e-learning modules.

- Track and evaluate training effectiveness making improvements as needed.

- Create support and deliver onboarding programs for new hires.

- Maintain training records and ensure compliance with applicable standards.

- Serve as the Learning Management System (LMS) Administrator: Managing course content tracking participation and generating reports to support HR and organizational goals.

- Serve as the NC Valuing Individual Performance (NCVIP) Administrator: Assist with creation of SMART goals for employees support annual NCVIP performance cycle steps monitor reports for compliance with performance documentation standards.

- Act as the HR division Safety Officer ensuring adherence to workplace safety standards and contributing to a secure and healthy environment for all employees

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Considerable knowledge of techniques and methods of creating and conducting formal and informal training programs. Examples include Camtasia Articulate Workday and SAP.
• Previous HR generalist experience.
• Considerable knowledge of theory practices and principles of human behavior.
• Demonstrated skill in organizing training events assessing needs evaluating sessions planning executing and adapting training to meet organizational needs.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

Benefits of NC State Employment:

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy all applicants must complete an online application using the APPLY button above.

To receive credit for your work history and credentials you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with see attached or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications disciplinary action and possible criminal prosecution.

The Department of Insurance/Industrial Commission is anEqual Employment Opportunityemployer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veterans Preference under N.C.G.S .126 must submit a DD Form 214 Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in the status of each submitted application is documented next to each vacancy for which they have applied.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email: