Video Communication Administrator

This position includes weekend coverage as part of the regular schedule. Specific workdays may vary but availability on weekends is required.

Pay Range

PRIMARY PURPOSE

The Video Communications Administrator provides operational and technical support for the video collaboration service line telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.

Major Responsibilities

• Coordinate and assist with video conference activities utilizing the appropriate collaboration tools and services. Assist with setup and operation of video conferencing systems as well as provide onsite or remote support for video conferences and events.
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms. Quickly identify system failures and escalate to the appropriate teams/team members for swift resolution.
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
• Perform various system upgrades and preventative maintenance tasks. Promote and increase the adoption of Video Communications offerings by monitoring trends and analytics.
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working damaged and/or obsolete equipment.
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.
• Work directly with vendors contracted to support the video conference service line.
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
• Provide support that falls outside of scope when requested and as needed.
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions comply with the policies regulations and laws applicable to the organization.

MINIMUM JOB REQUIREMENTS

Education

Bachelors Degree or equivalent knowledge

Certification / Registration / License

n/a

Work Experience

Typically requires 3 years of experience in video conferencing unified communications and collaboration

Knowledge / Skills / Abilities

• In depth working knowledge of underlying IT technology associated with programs. Skill set to include: software administration server/data base skills and knowledge of router LAN/ WAN and telephony architecture.
• Must be proficient in the use of the Microsoft Office (Excel PowerPoint and Word) or similar products.
• Basic knowledge and practical application of video conferencing technologies and protocols.
• (H.320 H323 H.264 SIP and TIP etc.)
• Working experience with major videoconferencing equipment such as: Codecs from Cisco Tandberg Polycom Lifesize Vidyo etc.
• Basic knowledge of MCU and control systems from Cisco Polycom etc.
• ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints Gateways MCUs and Gatekeepers.
• Experience in Audio Visual Solutions including: Videoconferencing Multimedia Distance Learning
• Facility coordination or Networking systems preferred.
• Ability to test troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills.
• Basic networking understanding and skills including firewall and QoS compliance with video standards.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Ability to travel

Must be able to sit stand walk lift squat bend twist drawl kneel climb and reach above shoulders and work at heights at various times in the workday.

Must be able to lift and carry up to 50 lbs at waist height a reasonable distance.

Must be able to push/pull with 10 lbs of force.

Must have functional vision speech and hearing.

Must be able to use hands with find manipulation when using computer keyboard.

May be exposed to fumes odors dust and dirt.

May be exposed to mechanical electrical and chemical hazards; therefore protective equipment may be worn as necessary.

Operates all equipment necessary to perform the job

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

Annual Base Pay: $72.592.00-$108888.00

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Visit access your existing Total Rewards and view thisFAQto learn more about the internal transfer process.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program