Part-Time, Weekend Hotel Night Auditor

DoubleTree by Hilton Madison Downtown is a three-time Connie Award winning hotel where we pride ourselves on our strong team work and Make It Right mentalities. We truly CARE for our Team Members Guests and community and this shows in our daily work and throughout every interaction. Our hotel is conveniently located on the University of Wisconsin campus with an excellent proximity to the Kohl Center shops and restaurants and the iconic capitol square. We accommodate Guests who are in town for work play and relaxation- so whether they are going to a conference a concert or a delicious date night meal we are committed to ensure that each Guest feels welcome valued and that their stay is a top priority to us.

DoubleTree by Hilton Madison Downtown is a 164 room property with a state of the art fitness center and ample on-site parking. A complimentary shuttle is provided to Guests daily from 7:00 AM-10:00 PM and our on-property restaurant Bistro525 is a delicious and convenient stop for breakfast lunch or dinner.

Training Shifts: These shifts typically happen in the first 4-6 weeks of employment and Team Members should be available to work 2-3 days per week from 7:00 AM-3:00 PM or 3:00 PM-11:00 PM to learn the reservation system and become fully trained as a Front Desk Team Member.

Night Audit Shifts:(Post Training) 2 shifts per week from 11:00 PM-7:00 AM on Fridays and Saturdays

Now Hiring: Part-Time Weekend Night Audit Team Member $20 per hour

DoubleTree by Hilton Madison Downtown

Are you a night owl who thrives during overnight hours Are you looking for a part-time role with great pay benefits study time and a fun team culture If youre excited about hospitality customer service accounting or auditingwe want to meet you!

Were hiring a Part-Time Night Audit Team Member to work the overnight shift 11:00 PM7:00 AM on Fridays and Saturdays.

If you said YES! to any of that what are you waiting for Apply today and join our award-winning team!

About the Role

This Front Office position is perfect for someone who enjoys working independently staying organized and delivering friendly high-quality guest service. Youll help ensure a smooth overnight experience for our guests while completing nightly audit and reporting tasks.

Were looking for someone with a positive attitude strong attention to detail and a genuine CARE for others. No hotel experience No problem! If you enjoy helping people and creating great experiences well teach you everything you need to know.

Ideal for Students & Long-Term Candidates

This role is a great fit for someone available to start working now through summer break and into the school year.

Why DoubleTree

At DoubleTree by Hilton Madison Downtown we CAREabout our guests our team members and our hotel. Our goal is 100% satisfaction for every stay and we achieve it by building a supportive welcoming and family-like work environment where your work truly makes a difference.

Thorough training & growth opportunities
A positive CARE-ing team culture
Great pay benefits and downtime for studying
A workplace where youre valued and supported

Job Duties & Responsibilities:

• Ensure the smooth arrival and departure of all guests.
• Make reservations check guests in and out of the hotel assist with guest requests and provide outstanding customer service.
• Assist guests with special requests directions services and all other inquiries.
• Communicate in a pleasant tone and accommodating manner over the phone via email and in-person.
• Compile and run daily reports using our property management system.
• Conduct end of day procedures and managing nightly hotel operations.
• Meet and exceed guest expectations by anticipating their needs providing local recommendations and ensuring 100% satisfaction.
• Resolve guest issues in a pleasant and timely manner.

Required Skills & Experience

• Ability and willingness to learn and use the property management system.
• Friendly and outgoing personality both in-person and on the phone.
• Responsibly handle all forms of payment.
• Dependable and enthusiastic work ethic.
• Strong attention to detail organization and follow-up abilities.

What is in it for YOU

• Starting wage of $20 per hour including paid training.
• Enjoy a raise after 60 days and then again annually.
• Your voice matters to us! Join a team-orientated environment where your ideas are valued and celebrated!
• Opportunities to explore the world affordably. Employees and their friends and family enjoy the fantastic Hilton Team Member Travel program and received discounts at all Hilton Brand Hotels worldwide! Imagine a Florida beach vacation for $50 a night!
• Conveniently located on a bus line just down the street from the Nitty Gritty.
• Access to complimentary on-site parking and secure bike rack while working.
• Each shift team members enjoy meal discounts access to a team member only menu and complimentary signature DoubleTree cookies!
• Team members enjoy a 50% discount at our in-house Starbucks anytime as well as a 50% discount when dining in at Bistro525.
• All part time team members receive 40 hours of paid vacation time after one year of employment.

Please apply at or in person at 525 W Johnson Street Madison WI 53703. Applications are available at the Front Desk.

Required Skills & Experience

• Ability and willingness to learn and use the property management system
• Friendly and outgoing personality both in-person and on the phone
• Responsibly handle all forms of payment
• Dependable and enthusiastic work ethic
• Strong attention to detail organization and follow-up abilities

We are looking to hire Night Audit-Front Desk Agents who are friendly with a can-do attitude. No experience no problem! If you like working with people and ensuring that they have a fantastic time we can teach you the rest.

Please apply at or in person at 525 W Johnson Street Madison WI 53703. Applications are available at the Front Desk with same-day interviews available Monday-Friday.