Patient Experience Specialist
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE & WHAT WE DO
Tallahassee Memorial Healthcare (TMH) is a private nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6000 colleagues who reflect the diversity of our community.
TMH is the regions healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the regions only:
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer heart and vascular orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital multiple specialty care centers six residency programs and more than 50 affiliated physician practices.
HOW YOULL MAKE AN IMPACT
Your Role:
- Upholds patients rights advocates for patients and families and enhances the overall patient experience continuously.
- Serves as a patient advocate.
- Manages patient feedback and suggestions.
- Serves as a resource to the organization for improving patient satisfaction and the patient experience.
- Performs duties in accordance with Tallahassee Memorial HealthCares (TMH) strategic plan and quality improvement (QI) principles.
Reports To:
- Director/Patient Experience
Supervises:
- None
WHAT YOULL NEED TO APPLY
Required Education:
- Associate degree in health care social sciences communication or a related field.
Preferred Education:
- Bachelors degree in health care social sciences communication or a related field.
Required Experience:
- Three (3) years of relevant health care patient advocacy patient relations customer service or performance improvement experience.
Preferred Experience:
- Administrative skills.
- Proficient in Microsoft (MS) Office.
- Skilled in using computer applications in day-to-day functions.
- Exceptional verbal and written communication skills.
- Exceptional interpersonal skills.
- Ability to unite around a common goal.
- Possesses a desire to make a difference.
- Professional.
- Goal oriented.
- Detail oriented.
- Organized.
- Compassionate.
- Empathetic.
Required Certification/License/Registry:
- None
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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen background check reference verification health assessment and credential/license verification.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
OUR WHY Tallahassee Memorial HealthCare (TMH) is a community asset that drives the health of our region more than any other organization. Every colleague – in every role – serves as a steward of this crucial asset. We understand the sacred trust given to us by our patients to care for ... View more
