Patient Resolution Specialist
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Job Location:
Salt Lake, UT - USA
Hourly Salary:
USD 19 - 22
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location: 1952 Fort Union Blvd Cottonwood Heights UT 84121
Schedule: Mon - Fri 9am - 5pm
Pay Range: $19 - $22/hr DOE
Benefits: Health dental vision insurance 401(k) with employer match PTO Wellness perks
The Position:
We are seeking a patient-focused Patient Resolution Specialist to support the Revenue Cycle team by managing outstanding patient balances and facilitating resolution through accurate research policy-aligned financial options and professional communication. This role ensures timely documentation appropriate escalation and effective collaboration with internal stakeholders while maintaining confidentiality and compliance standards.
What Youll Do:
- Respond promptly and professionally to patient inquiries and concerns clearly explaining billing outcomes
- Review patient accounts to verify balance accuracy and completeness before follow-up actions
- Manage statement cycles and set up payment plans according to company-defined schedules and rules
- Track and support timely processing of adjustments and refunds with accurate documentation
- Coordinate with RCM and clinic teams to investigate discrepancies and resolve escalated accounts
What Were Looking For:
- Strong customer service skills with clear respectful verbal and written communication
- High attention to detail and documentation accuracy
- Knowledge of patient billing workflows and payment plan setup
- Basic understanding of insurance claim processing (deductibles coinsurance copays)
- Ability to collaborate with internal teams to resolve discrepancies and escalations
Why Join Us:
This role offers the opportunity to help patients resolve account balances through patient-centered service while contributing to timely accurate account resolution and reduced aged A/R. Youll work closely with RCM and clinic teams in a role focused on accuracy documentation responsiveness and professionalism.
- Must be able to pass Federal and State Exclusions Screening
- Must be cleared on State and Federal Exclusion Lists and not on NPDB lists with negative notes
- Maintain confidentiality of patient records and billing details
- Ensure compliance with regulatory standards and internal protocols
- Preferred: Experience in healthcare billing or revenue cycle roles
- Preferred: Familiarity with medical records billing and refund processing
Required Experience:
IC
Key Skills
- Bidding
- Access Control System
- B2C
- Evaluation
- Hospital management
- Communication
About Company
Everyone has a different road on their way to recovery and Mountain Land Physical Therapy is committed to being with you every step of the way. Contact us today
