Client Success Manager Associate
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your Mission
We are looking for aClient Success Associate to join our Sports squad supporting our Client Success Managers in ensuring a smooth and positive experience for our clients.
In this role youll assist with onboarding training and day-to-day client interactions. Youll learn how to manage B2B relationships help solve platform-related issues and gain hands-on experience in a dynamic SaaS environment.
This is a great opportunity to start your career in Client Success working closely with senior team members while developing your technical and communication skills.
About the role:
Support Client Success Managers in client onboarding and follow-up.
Help clients understand and use Onebox tools effectively (e.g. Ticket Secure Flexi Ticket).
Assist with client requests configurations and troubleshooting with the support of our Tech and Product teams.
Collaborate with the Client Support team to ensure fast and accurate responses.
Participate in internal process improvements and client documentation updates.
Represent Onebox during local events when needed ensuring a smooth on-site experience.
Collaborate with a Senior CSM to refine strategies and onboarding processes ensuring alignment with business and operational goals.
About you:
Must-haves
12 years of experience in customer service account coordination or similar roles (internships count).
Strong communication skills in Catalan Spanish and English.
Tech-savvy and eager to learn SaaS tools and ticketing platforms.
Organized detail-oriented and proactive in solving problems.
Based in Barcelona and available for a hybrid work model.
Nice-to-haves
Experience in the ticketing sports or entertainment industry.
Knowledge of basic technical troubleshooting or data exports.
Previous exposure to B2B environments or SaaS are looking for a B2B SaaS Client Success Manager to join our Business department. One of Fevers business areas provides end-to-end ticketing solutions for live events from sports and theater to racing circuits shows concerts and much more. Our technology powers the entire ticketing journey managing everything from event setup and sales to real-time access control at the venue.
Our platform processes thousands of transactions per minute ensuring seamless access to events worldwide. We thrive on innovation teamwork and quality creating solutions that power concerts sports theater and more.
You will take ownership of a portfolio of client accounts guiding them through every stage of their journey with our ticketing platform. Beyond building strong long-term relationships and ensuring clients gain maximum value from our platform you will also act as their first point of contact for technical requests onboarding and platform troubleshooting.
This is an opportunity to blend account management onboarding leadership and a technical mindset. You will work closely with Sales Product and Tech teams to ensure a fast effective and proactive response at every step.
Your benefits & perks:
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one and professional and personal growth
- Great work environment international team of talented people to work with!
- 23 vacation days your birthday off!
- Health insurance from Day 1
- English or Spanish Lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport).
Apply now and become part of the our Customer Success team!
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Discover and book the best experiences worldwide! Immerse yourself in concerts, art, events, top attractions, tours and many more things to do.
