Client Retention Executive

Pune - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Client Retention Executive
Location: Pune India
Company: CrelioHealth

Job Summary

The Client Retention Executive is responsible for maintaining and nurturing relationships with clients to ensure their continued satisfaction and loyalty to our companys services/products. This role is crucial to increasing customer lifetime value and reducing churn through proactive communication problem-solving and strategic relationship management.

Key Responsibilities:

Client Relationship Management:Develop and maintain long-term relationships with clients acting as the main point of contact and understanding their needs and objectives.
Account Monitoring: Track client satisfaction levels and proactively address any potential issues or risks of churn.
Renewals and Retention: Drive renewals upselling and cross-selling opportunities through a thorough understanding of alignment with client needs and offerings.
Feedback Collection: Regularly gather feedback from clients and communicate it to relevant teams for product or service improvements.
Data Analysis and Reporting: Monitor key retention metrics and prepare reports analysing trends to identify opportunities for improving client satisfaction and retention rates.
Conflict Resolution: Address client complaints and resolve any issues efficiently keeping clients informed of steps taken to remedy any concerns.

Qualification: Bachelors degree (Business Marketing Communications or a related field)

Experience: 1-3 years in client relationship management customer success or account management.

Skills:

Excellent communication and interpersonal skills.

Problem-solving and conflict-resolution capabilities.

Strong organizational skills and attention to detail.

Ability to analyse data and derive insights to guide retention strategies.

Familiarity with CRM software and client success metrics.

Key Performance Indicators (KPIs)

Client retention rate

Churn rate

Customer satisfaction score (CSAT)

Net Promoter Score (NPS)

Renewal and upsell success rate

Personal Attributes

Proactive and self-motivated

Client-centric mindset

Ability to work in a team and independently

Empathy and patience in client interactions

About CrelioHealth
CrelioHealthis a fast-growing health-tech product company delivering cloud-based LIMS RIS CRM and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

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Job Title: Client Retention ExecutiveLocation: Pune India Company: CrelioHealthJob SummaryThe Client Retention Executive is responsible for maintaining and nurturing relationships with clients to ensure their continued satisfaction and loyalty to our companys services/products. This role is crucial ...