Senior UX Researcher, AWS Support
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a UX Researcher on our team youll play a critical role in understanding the complex journey of AWS customers identifying pain points in their support experience and informing product decisions that drive customer satisfaction and operational efficiency. Your research will directly influence how we evolve our support offerings to create seamless experiences that enable customers to maximize their cloud investments. By joining our team youll help shape the future of AWS Support as we continue to scale our services while maintaining the high-touch customer-obsessed approach that differentiates us in the market.
Here youll collaborate with passionate designers researchers and product teams to solve meaningful problems at scale. Youll have the opportunity to work on high-impact projects that directly influence how AWS customers interact with support services from enterprise organizations to individual developers. We foster a culture of continuous learning mentorship and inclusionwhere your ideas matter your growth is supported and your work makes a tangible difference in the customer experience. If youre excited about leveraging AI to transform support and want to be part of a team that values innovation collaboration and customer obsession wed love to hear from you.
Key job responsibilities
- Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals.
- Use your communication presentation interpersonal and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Help product teams and leadership determine the right research questions to ask.
- Define and execute (and as necessary invent) research methods appropriate to the questions at hand including but not limited to field research surveys lab studies remote testing and A-B tests.
- Provide focused insightful and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.
- Translate insights into measurable customer experience outcomes aligned to business goals.
- Work with design product management engineering and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.
- Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.
- 5 years of proven success leading User Research projects with demonstrated impact experience
- 5 years of hands-on work with: field research ethnography lab-based user testing remote testing paper prototype testing iterative prototype testing concept testing and survey design experience
- Bachelors degree in HCDE Human Factors Cognitive Psychology or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience with field research ethnography lab-based user testing remote testing paper prototype testing iterative prototype testing concept testing and survey design
- Experience with all aspects of research (study design recruiting moderation analysis reporting)
- Experience with behavioral data collection quantitative data analysis and statistics
- Have a portfolio demonstrating past work experience and deliverables (e.g. study plans reports personas)
- Experience with UX Research in non-US markets
- Masters degree in Human Factors HCDE Cognitive Psychology or equivalent
- Experience in a technical field (software development network development IT other related)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 152200.00 - 205900.00 USD annually
USA WA Seattle - 152200.00 - 205900.00 USD annually
Required Experience:
Senior IC
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
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