Project Customer Services Representative- Triage Team

O'Fallon, MO - USA

Monthly Salary: USD 17 - 18

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary
Highly detailoriented support professional responsible for triaging agent requests processing personal lines policy transactions and delivering exceptional service in a fastpaced highvolume environment. Demonstrates strong decisionmaking accuracy and the ability to navigate multiple systems while maintaining productivity and quality standards. Collaborates effectively with team members and business partners with a commitment to continuous learning and professional growth.

Key Responsibilities
Triage incoming email requests for new business quotes issuance endorsements and cancellations for personal lines policies.
Take ownership of agent requests and handle them efficiently accurately and professionally.
Analyze information to make sound decisions and resolve issues.
Learn and apply personal lines insurance principles and Chubb products (home auto valuables/collectibles flood etc.) with a strong focus on accuracy.
Navigate multiple systems and applications to research analyze and resolve agent inquiries.
Maintain productivity service and quality standards in a fastpaced operations environment.
Collaborate with team members and business partners to ensure a positive agent experience.
Crosssell coverage to round out accounts when appropriate.
Work overtime as needed.
Complete additional tasks projects and duties as assigned.

Qualifications
Strong decisionmaking skills in a fastpaced highvolume contact center environment.
Excellent verbal and written communication skills with a strong service orientation.
Proficient in computer skills multiapplication navigation and multitasking.
Experience in a highvolume contact center with a focus on superior service is a plus.
Demonstrated professionalism accountability and pride in handling quotes policy changes and agent inquiries.
Proven ability to manage competing demands and solve problems while on the phone with customers.
Property & Casualty insurance experience is a plus.
Desire for ongoing professional and personal development with a commitment to accuracy and bestinclass service.
Minimum of a high school diploma or equivalent; college degree or active enrollment is a plus.

Required Experience:

Unclear Seniority