Customer Success Associate

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Our Team

Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown AI has the potential to drive immense change. However we believe AIs biggest impact will be in the physical world given industries like manufacturing food and transportation represent 90% of global GDP. Were starting with food with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. Were backed by investors like Kleiner Perkins Construct Bloomberg BETA and Promus Ventures. We have a great team where you will be surrounded by talented engineers and tech leaders from companies like Cruise Zoox Google Verb Surgical Tesla Nuro Vicarious Amazon Robotics Strateos Built Robotics Facebook Plenty Yelp and Microsoft.

About the Role

Chef Robotics is seeking a highly motivated Customer Success Specialist who is passionate about driving growth at existing customers. The role is focused on ensuring customers are happy and that they are achieving ROI and key metrics of success. The job requires detailed regular analytics and quantitative data to understand the customer experience and to identify new opportunities for sales growth. The ideal candidate is a strategic thinker and experienced collaborator who can build a deep understanding of our customers businesses and the key metrics that lead to successful outcomes.

This role requires a blend of strong analytical depth technical skills and executive communication. You will guide data collection analysis and reporting systemsusing data-driven recommendations to influence decisions both internally and with customers. You must be comfortable working cross-functionally to surface what matters and drive results. If you are passionate about the customer experience and thrive in the fast-paced dynamic environment of an early-stage startup we encourage you to apply.

NOTE: This role is expected to spend 33% of their time onsite with customers.

Responsibilities:

Prepare status reports by gathering analyzing and summarizing relevant data (Throughput Utilization Uptime etc.)
Quickly gain a detailed understanding of our customers business on a daily basis and help to define and monitor the KPIs that provide the highest customer value.
Develop and implement customer success plans that identify new opportunities for sales growth tailored to each customers specific goals and requirements.
Frequently spend time at customer sites building relationships with customers training users on established and new systems finding reasons for utilization gaps and determining which features/bugs to prioritize to improve customer value.
Secure expansion agreements ranging from $250K to $1M contributing directly to company growth.
Build and optimize models that support sustained high double-digit year-over-year revenue growth.
Translate complex datasets into clear narratives and recommendations helping customers make data-informed decisions on renewal and expansion.
Act as a data-driven thought leader promoting customer insight as a core capability within the CSX team and the wider organization.
Identify opportunities to promote additional products and services that enhance the customers operations and drive customer renewals and account expansion.
Work closely with the technical support and engineering teams to resolve customer issues efficiently and effectively.

Qualifications:

You have a proven track record of navigating long complex enterprise sales cycles and structuring SaaS and hardware deals. You have demonstrated the ability to build and scale sales growth exceed ambitious targets and implement metrics that drive predictable growth. Ideally you have a background in selling robotics/automation solutions or direct experience as a buyer of automation equipment within manufacturing environments. Experience and skill requirements include:

Bachelors degree in Business Engineering or a related field.
Experience being on-site at custom facilities interfacing with operations leaders in a fast-paced 24/7 production environment
3-5 years of experience in customer success account management or a similar role preferably within robotics or within the enterprise space
Strong technical acumen with the ability to understand and explain complex AI and robotics solutions to both technical and non-technical stakeholders.
Proven track record of managing customer relationships and driving customer success in a B2B environment.
Proven ability to analyze complex customer data and translate it into actionable business recommendationsAbility to collaborate effectively with both technical (Data Engineering) and business (CX Sales Product) stakeholders

$130000 - $170000 a year

Chef is an early-stage startup where equity is a major part of the compensation package. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range individual pay is determined by additional factors including job-related skills experience and relevant education or training.

In addition to salary and early-stage equity we offer a comprehensive benefits package that includes medical dental and vision insurance commuter benefits flexible paid time off (PTO) catered lunch and 401(k) matching.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color sex gender identity and expression sexual orientation national origin ancestry citizen status uniform service member and veteran status marital status age pregnancy status protected medical condition genetic information disability or any other protected status.

Multiple studies have found that a higher percentage of women and BIPOC candidates wont apply if they dont meet every listed qualification. Chef values candidates of all backgrounds. If you find yourself excited by our mission but you dont check every box in the description we encourage you to apply anyway!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About Our TeamChef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown AI has the potential to drive immense change. However we believe AIs biggest impact will be in the physical world given industries like manuf...